Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

Location : Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Job Summary : As a Senior Manager in EY’s Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY’s quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.

Key Responsibilities

• Client Engagement & Delivery Leadership : Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
• Delivery : Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations.
• Performance & Quality : Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
• Strategic Planning & Transformation : Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery.
• Business Alignment : Collaborate with clients to align IT services with business objectives and digital strategies.
• Team & Stakeholder Management : Lead cross-functional teams across geographies, mentor and develop junior team members, fostering a culture of excellence and continuous learning.
• Financial & Contract Management : Manage budgets, forecasts, and profitability of ITO engagements; ensure compliance with contractual obligations and support contract renewals and expansions.
• Risk & Compliance : Identify and mitigate delivery risks, ensuring adherence to EY’s risk management and compliance frameworks; support audits, security assessments, and regulatory compliance efforts.

Qualifications

What We Offer

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For those living in California, please click here for additional information. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity / expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you need assistance applying online or require an accommodation during any part of the application process, please contact EY's Talent Shared Services team.

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