Market Patient Experience Coordinator

Central Kentucky Market Patient Experience Coordinator

Making Communities Healthier with Comprehensive Care...

You can get to know who we are and what truly makes us different by our mission, 'Making Communities Healthier'. As health care evolves, Georgetown Community Hospital is transforming patient safety and quality care - pushing the limits and paving the way to establish new practices and set new standards. We believe in putting the patient at the center of everything we do. We are developing the most innovative patient experiences with our constant investment in continuing education and leadership development programs.

We want you on our team... Georgetown Community Hospital located in Georgetown, a 15 minute drive from Lexington, KY is searching for a full time Central Kentucky Market Patient Experience Coordinator.

We are committed to serving the needs of our community and our region with exceptional quality and we are passionately focused on our patients. We consider quality more than just a set of criteria. It is a way of life for Georgetown Community, encompassing everything we do. This is an exciting time to join our team as we continue to grow and expand with new services.

At Georgetown Community, we believe in building careers. That is why we offer an excellent tuition reimbursement program, competitive pay, a generous paid time off program, flexible spending account plan, choice of health insurance plans, dental, vision, life, disability plans, discounts in our caf and various discounts in our community, traditional and Roth 401 (k) plans with a match, and free parking on our beautiful campus.

Simply put, our employees are the heart and soul of our organization.

Essential functions of position include, but are not limited to :

• Leading and monitoring targeted patient experience improvement initiatives with the assigned areas of focus
• Collaborates with and actively coaches senior leadership, department directors providers and staff to develop and implement strategies to improve the patient experience
• Serves as a visible and enthusiastic champion in providing day to day leadership in implementing patient experience improvement initiatives
• Serving as a key driver in implementing the improvement plan, serving as a highly visible coach to leaders, directors, and front line staff
• Synthesizes patient experience performance and feedback from a variety of sources, and identifies challenges and barriers to improvement in order to create appropriate interventions and provide support to achieve patient experience improvement goals
• Be a support person to the directors and senior leadership and build positive relationships in order to drive positive change
• Manage complaint and grievance log as well as trend for improvements

Education : Associates Degree - preferred

2-3 Years customer service experience preferred

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment : Minority / Female / Disabled / Protected Veteran