Customer Service Representative (Part-Time) - Endeavor Health - Hospitality Center

Customer Service Representative (Part-Time) - Endeavor Health - Hospitality Center

Aramark Healthcare+ is seeking a Part Time Customer Services Representative to join our Hospitality Center team of healthcare professionals at Endeavor Health. This position will provide clinical nutrition support at Glenbrook Hospital, Highland Park and Evanston Hospital. The ideal candidate will have a strong background in clinical nutrition, with experience providing care in a variety of healthcare settings.

The Customer Service Representative position is responsible for providing exceptional service and communication to both internal and external customers in a professional manner. The CSC partners with other roles within the operations team to support client objectives and provide effective solutions to customer needs. This role is responsible for handling inbound inquiries via phone, email, and web formats with the objective of one-call resolution. The CSC will facilitate and resolve issues with product, order and service needs and ensure accuracy and maintenance of department databases and systems.

Must upload resume for application to be considered. JOB TYPE : Part-Time Candidates must be available to work a rotating shift, weekends and Holidays SHIFT : Rotating Shifts (schedule), Weekends and Holidays LOCATION : Endeavor Health-Hospitality Center in Skokie, IL

COMPENSATION : The hourly rate for this position is $17.50 to $17.50. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS : Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work / life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and / or works. For more information about Aramark benefits, click here

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Lead all inbound client facing activity (phones, emails, web, etc.), addressing client requests for orders, service and / or information on products, pricing, refunds, etc.
• Partner with client facing field roles (BDM, RSM, RSR) to deliver a responsive and cohesive client management experience.
• Engage clients proactively to secure orders prior to their scheduled delivery, employing professional telephone sales techniques to enhance sales by closing open voids and promoting current promotions.
• Mitigate client loss by identifying At Risk clients and initiating client retention action plans to address loss of client engagement (no-buy), repeated service issues (unresolved / repetitive delivery & service issues), and poor client satisfaction.
• Facilitate a positive delivery experience through establishing and maintaining client route assignments, delivery schedules and appropriate delivery frequencies.
• Enable inter-departmental and client communication on order fulfillment and modifications due to product shortages, missed deliveries, etc.
• Use systems to ensure all team members have access to the client experience through the recording of all client interactions in Salesforce.
• Identify, manage, and carry out company service programs to ensure 100% process compliance.
• Alert management to service concerns not resolved in a timely and acceptable manner.

Qualifications