REFERRAL CLERK

Job Description

Job Description

Salary : $17.20 + $4.41 (H&W)

REFERRAL CLERK

Twenty-Nine Palms

About AAI

AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman-Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads, Virginia, Montgomery, AL, Washington, DC, and Atlanta.

Fully qualified candidates are welcome to apply directly on our website at : https : / / aaionline.us /

AAI is actively looking for a referral Clerk. This position provides clerical / administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. This position will support the daily functions of specialty care referral appointments, referral review and coordination, beneficiary counseling, and referral tracking at the MTF.

RESPONSIBILITIES :

• Demonstrate general medical ethics, telephone etiquette, and excellent communication and customerservice skills.
• Possess general office administrative and clerical skills to perform receptionist duties and answertelephones.
• Ability to communicate effectively, both orally and in writing.
• Work Environment / Physical Requirements. The work is primarily sedentary. However, there may besome physical demands. Requirements include prolonged walking, standing, sitting or bending.
• Possess experience producing documents that require complex formats to edit, update, or re-write to make clear and revise existing complex word processing documents or spreadsheets. The contractor shall use various software applications to record, retrieve, correct, merge, query or print data and reports. Programs and software utilized by the Government and TRICARE contractor include, but are not limited to, Defense Enrollment Eligibility Reporting System (DEERS), access to databases, electronic fax applications, Referral Management System / Referral Management System Tracking and Reports, Healthcare Artifacts and Image Management Solution (HAIMS), and Electronic Medical Record databases. The contractor shall use Microsoft Office products, including : Outlook, Word, Excel, and Access.

REQUIREMENTS :

PERFORMANCE OUTCOMES :

services at the MTF and an unexpected influx of beneficiaries to the area.

System / Referral Management System Tracking Reports and HAIMS. The contractor shall provide notification to the referring Provider of patient requests to cancel referrals.

UNIQUE MILITARY HEALTH CARE SYSTEMS / PROCEDURES :

Our benefits include :

Veterans are encouraged to apply

AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.