Customer Experience Specialist
Illinois StaffingElmhurst, IL, US6 days ago
Job type
- Temporary
Job descriptionAt least one year of experience in customer service or inside sales. Strong organizational skills with the ability to manage time effectively in a dynamic environment. Excellent verbal and written communication skills to interact effectively with customers and team members. Proficiency in Microsoft Office Suite and Adobe software. Demonstrated ability to build and maintain strong relationships with customers. All candidates are required to undergo screening as part of the hiring process and possess a valid driver's license. Positive attitude, dependable work ethic, and access to reliable transportation. Physical ability to perform office-related tasks, including sitting, typing, filing, and occasional lifting of up to 25 pounds.
Customer Experience Specialist
We are looking for a dedicated and detail-oriented customer experience specialist to join our team in Elmhurst, Illinois. In this role, you will handle customer interactions, manage inquiries, and ensure smooth order processing to support our operations in the railroad transportation industry. This is a long-term contract opportunity, ideal for someone with a passion for providing exceptional customer service and a knack for building strong relationships.
Responsibilities :
- Prepare accurate and competitive price quotations for both prospective and existing customers.
- Process and enter customer orders into the enterprise resource planning system, ensuring all required documentation is attached.
- Respond promptly to inquiries about pricing, orders, shipments, deliveries, and invoices, providing accurate and helpful information.
- Serve as the primary liaison between customers and internal teams, fostering strong and effective working relationships.
- Maintain and update customer and order information in the system, ensuring data accuracy and completeness.
- Attend industry meetings and trade association events to stay informed about market trends and opportunities.
- Assist with accounts receivable collections by collaborating with customers to resolve outstanding payments.
- Identify and report market opportunities while addressing potential challenges that could impact business operations.
- Handle incoming calls and direct them to the appropriate team or individual efficiently.
- Support administrative tasks such as filing sales order documentation and organizing records.
Requirements :
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Customer Experience Specialist • Elmhurst, IL, US