Desktop Support

Job Title

Key Responsibilities : Provide Tier 1 and Tier 2 technical support to office users via phone, email, or in-person. Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals. Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, VPN, and standard office applications. Support end-user account management in Active Directory, Exchange, and other enterprise systems. Set up and maintain user workstations, ensuring proper connectivity to company networks and printers. Assist with onboarding and offboarding processes, including device provisioning, credential setup, and access rights adjustments. Maintain accurate records of service requests and resolutions using an IT ticketing system. Support video conferencing, Teams meetings, and conference room technology. Implement and follow IT security best practices, including patch management and antivirus compliance. Collaborate with network and systems administrators on escalated issues or infrastructure projects. Document technical processes, procedures, and end-user guides as needed.

Requirements : Associate degree in Information Technology or related field; or equivalent work experience. 2+ years of desktop or technical support experience in a corporate or office setting. Strong understanding of Windows 10 / 11, Microsoft 365, and common business applications. Experience with Active Directory, group policies, and remote desktop tools. Basic understanding of network connectivity (TCP / IP, DNS, DHCP, VPN). Excellent customer service, communication, and problem-solving skills. Ability to manage multiple priorities and work independently in a fast-paced environment.