Workflow Developer

The Workflow Processes team plays a critical role in building technical business process and workflows automated by Business Process Management (BPM) tools and services. This will allow UMB to monitor and optimize continuously to improve business processes to increase efficiency and reduce costs. This team is a collection of well-rounded developers supporting and maintaining the ServiceNow BPM environment to ensure high performance to avoid any business disruptions.

As a Workflow Developer you will be part of a team building technical business process and workflows leveraged by the Service Now / FSO platform. Your collaboration with technical teams and business stakeholders will allow you to identify business requirements and develop workflow solutions accordingly. If you have a passion for workflow efficiency this may be a role for you. This is a subset of the overall responsibilities which will include multiple initiatives as assigned by IT leadership.

This role is hybrid (Mon through Thu on-site / Fri remote) at the UMB Technology & Operations Center located in downtown Kansas City MO.

How youll spend your time:

• Build technical business process flows inside the Service Now - BAW tooling/environments.
• Take functional and process requirements from business teams and technical teams and translate the requirements into technical workflows processes user entry forms work queues and associated human interactions inside the workflow tool.
• Design develop perform unit system integration and regression testing and implement BAW solutions into production.
• Serve as a mentor to assist with the cross training of existing staff with the best industry practices for developing BAW processes for consumption.
• Adhere to the corporate standards established by UMB Bank.
• Perform development tasks which will involve extraction and transfer of data performing all associated transformations validations cleansing and preparation of data for load into the applicable systems.
• Work on elements of large complex installations.
• Develop and implement process improvements act as an advocate for the business partners and work closely with the other IT resources to perform space planning monitoring security performance tuning archiving and upgrade support.
• Work closely with user and management to maintain and continually improve the operations maintenance and documentation of the systems.
• Advocate for change and assist in the alignment of team initiatives to MIS strategic goals and priorities.
• Develop long term strategic road map for the technology area in areas of expertise.

Were excited to talk if you have:

• Bachelors Degree in Information Technology or related discipline and at least 5 years of experience in a technical role supporting and/or designing application technologies OR equivalent combination of education and work experience.
• Practical experience as a highly skilled ServiceNow Developer / Architectwith deep expertise in Financial Services Operations (FSO) delivering scalable secure and compliant solutions across Incident Management Case Management and complex workflow orchestration.
• Proven ability to design and implement end-to-end ServiceNow architecturesthat streamline operations improve regulatory compliance and enhance customer and employee experiences.
• Hands-on practical experience developing workflows within the Service Now platform that include but are not limited to:
  • Strong hands-on experience with Incident Case Problem Change and Request Management tailored for regulated financial environments.
  • Advanced design and implementation of complex workflows including approvals escalations SLAs exception handling and cross-platform integrations.
  • Expertise in Flow Designer Workflow Editor Business Rules Script Includes UI Policies Client Scripts and IntegrationHub.
  • Deep understanding of FSO use cases including onboarding servicing compliance tracking audit readiness and operational risk workflows.
  • Architecting high-performance reusable and secure solutions following ServiceNow best practices and platform governance standards.
  • Strong integration experience with core banking systems CRM platforms data platforms and event-driven architectures(REST SOAP messaging).
  • Ability to translate business and regulatory requirements into clean technical designs scalable data models and maintainable workflows.

Bonus Points if you have:

• Financial services or banking industry experience.

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.

Compensation Range:

The posted compensation range on this listing represents UMBs standard for this role but the actual compensation may vary by geographic location experience level and other job-related addition this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical dental vision and other insurance coverage; health savings flexible spending and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more
Youre more than a means to an enda way to help us meet the bottom line. UMB isnt comprised of workers but of people who care about their work one another and their community. Expect more than the status quo. At UMB you can expect more heart. Youll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing no matter what. And expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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