Senior Program Manager

Senior Program Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagementall with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core valuesTrust, Growth Mindset, Balance, and Humilityto life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That's why we've been recognized as one of Incs Best Workplaces and Fastest Growing Companies, and were recognized on Forbes' list of America's Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront's Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presenceincluding offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages.

About The Role

We are seeking an experienced, results-driven Senior Program Manager to join the Office of the CEO. This role will report into the Chief of Staff to the CEO, and drive cross-enterprise strategic initiatives that are critical to Iterable's growth and success. As a member of the CEO's office, you will work directly with the executive leadership team, senior leaders and key business operations teams across the company.

This is a highly visible position, ideal for a seasoned professional with strong executive presence, organizational agility, a proven ability to lead complex, cross-functional projects from inception to delivery and a bias for action.

Key Responsibilities

Cross-Enterprise Project Leadership : Lead the planning, execution, and delivery of high-impact projects that span multiple departments, ensuring alignment with company strategy and executive priorities.

Executive Team Partnership : Work closely with the CEO and executive team to translate strategic objectives into clear, actionable project plans. Keep the executive team informed on project progress and decisions with updates at the right altitude and cadence.

Stakeholder Management : Build trusted relationships with senior leaders and cross-functional teams, ensuring effective decision-making, communication, alignment, and accountability across the organization.

Operational Excellence : Establish project structures, frameworks, and governance that enable predictability, transparency, and scalability in execution. Ensure decisions are data-driven.

Change Management & Communication : Drive clear and consistent communication around goals, milestones, and outcomes. Anticipate organizational impacts and help teams navigate change effectively.

Measurement & Outcomes : Define success criteria and track performance against project objectives, ensuring tangible business outcomes and learnings.

What You Bring

Experience : 10+ years of project or program management experience, ideally within high-growth SaaS or technology companies.

Executive Presence : Proven ability to engage with C-level executives and senior stakeholders with credibility, clarity, and confidence.

Cross-Functional Agility : Experience managing complex initiatives across multiple functions such as Product, Engineering, Go-To-Market, and Operations.

Strategic & Hands-On Mindset : Ability to balance long-term strategic thinking with a willingness to roll up your sleeves and drive execution.

Change Management Expertise : Skilled at guiding organizations through change, ensuring alignment and adoption across diverse teams.

Strong Communication Skills : Exceptional written, verbal, and presentation skills, with the ability to distill complexity into clarity.

Organizational & Analytical Skills : Strong program management discipline, with the ability to create frameworks, track metrics, and optimize processes for scale.

Education : Bachelor's degree required; advanced degree preferred.

Perks & Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $160,000 - $200,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.