ENGAGEMENT CENTER REP, FCH - PATIENT ENG

Patient Engagement Center Representative

Location : US : WI : MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE.

FTE : 1.000000 Standard Hours : 40.00 Shift : Shift 1 Shift Details : M-R 930a - 6p / F 830a - 5p Holidays : Enterprise Patient Engagement Center Reps observe Froedtert Recognized Holidays Weekends : none at this time

Job Summary : Services Froedtert & Medical College of Wisconsin patients' needs, including registration, scheduling, and other patient access requests, in order to ensure a quality experience and provide first contact resolution. Tasks are completed for several specialties and large groups of physicians servicing the many locations of our clinical enterprise. This position will use detailed protocols and enterprise scheduling tools to aid patients in scheduling with the right physician, at the right time and location. Customer-focused and friendly communication skills will provide an exceptional experience and set the stage for patient preference and loyalty to Froedtert & The Medical College of Wisconsin.

Experience Description : A minimum of 1 year of experience in a customer service position is required. 3 years experience in a customer service position. Call center experience highly preferred.

Education Description : High School Diploma or equivalent is preferred.

Special Skills Description : Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills. Excellent customer service skills. Proficient in Microsoft Outlook and Word.

Perks & Benefits at Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following : Paid time off Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available