OPC Marketing Representative

Job Description

Job Description

Job Summary :

For this exciting opportunity, we are seeking outgoing, motivated, and friendly individuals who love interacting with people. Located at various hotel check-in desks other public venues, the OPC Marketing Representative is the Resort’s first impression and is responsible for scheduling appointments for guests who are vacationing in to attend a sales presentation. Responsible for keeping track of all premium (gifts) incentives offered to customers who attend the tour. Assisting the guests before their scheduled tour with answering any questions they may have with the hotel or surrounding area. Assisting guests as to where to purchase attraction tickets, restaurants, shopping or medical needs they may have. Must work well with hotel / location management staff, assist guests with different venues in the local areas and communicate with resort manifest department about the guest tour reservations.

Essential Duties and Responsibilities :

• Greets customers and their families.
• Ensures customers are on vacation and helps plan vacation with day of tour.
• Assures customers are aware of how to get to the Welcome Center for tour check-in.
• Ensures any guest complaints are handled in conjunction with Marketing Manager / Director.
• Ensures customers are qualified prior to arriving at the Welcome Center.
• Reconciles customer sales lists to the Welcome Desk lists.
• Communicates tour information accurately to tour manifest department.
• Prepares daily tour log sheet & deposits sheets and deposit money into location drop safe.
• Works well with location staff and management.
• Performs other duties as assigned.
• Assists at other local resort locations as needed.

Job Requirements :

Equitable work experience with a HS Diploma or equivalent considered.

Requires professional appearance and attire.

Excellent customer service skills are mandatory.

Experience in dealing with difficult customers

Must be motivated, outgoing, friendly, tactful and well organized

May be required to work weekends, holidays and extended hours, if needed

The position may require the ability to work at multiple designated local locations on a weekly basis. In addition, there may be in or out of State travel required on an infrequent or occasional basis, as business needs demand.

Additional Skills :

Previous timeshare customer service experience preferred.

Benefits :

Paid Weekly

Flexible Schedule

Paid Training

Paid Time Off

Health / Dental / Vision / Life Insurance

Accidental / Pet Insurance

401k Retirement Plan

Employee Discounts