Enterprise Lead
We're looking for an Enterprise Lead to grow relationships with Arch's most sophisticated and high-value clients. This is a senior, client-facing, revenue-carrying role that blends customer success and commercial strategy - focused on driving retention, satisfaction, and account expansion.
You'll work closely with RIAs and institutional clients, serving as a trusted advisor who ensures long-term value while identifying opportunities for upsell and growth. You'll partner cross-functionally with Implementation, Product, Engineering, Sales, and Leadership to align client goals with Arch's evolving capabilities.
This is a high-impact role for someone who can think strategically, communicate effectively, and thrive in a fast-paced, high-growth environment.
Our Objectives for the Role :
Client Ownership & Success
- Conduct regular check-ins, business reviews, and executive engagements to drive product adoption and client satisfaction.
- Proactively identify usage gaps, deliver tailored solutions, and ensure platform value is fully realized.
Renewals, Upsell & Expansion
Own the full commercial lifecycle for accounts : renewals, upsells, and expansions.Identify new opportunities - broader user adoption, premium features, deeper integrations.Lead commercial conversations with C-suite stakeholders and senior decision-makers.Align pricing, contracts, and platform capabilities to client goals and investment strategies.Stakeholder Engagement
Build and deepen relationships with operations leaders, CTOs, COOs, and Partners.Tailor messaging and engagement to different levels of the client organization.Represent the voice of the client internally to influence product and operational priorities.Strategy & Process Improvement
Help shape playbooks for renewals, pricing, account expansion, and strategic success.Track and report on account health, pipeline activity, and revenue performance.Contribute to scaling the function - mentoring teammates and improving internal processes.You're a Fit If You :
Have experience in wealth management, RIA operations, or private fund administration.Understand investment concepts like capital calls, IRRs, K-1s, and recallable distributions.Have used platforms like Addepar, Black Diamond, or Orion.Are comfortable with CRMs, data systems, or SQL (or eager to learn!).Have helped build or scale a commercial or customer success function in a startup environment.Some Perks of Working for Arch Include :
Strong Team - You'll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.Your Work is High Impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.Team Community and Camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.Great Office - we've invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).Lunch is on Us - Grab lunch on us while you're in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal.