Housing Assistant

Housing Assistant

The Management Services Department supports public housing operations by overseeing lease enforcement activities and leading the implementation of key initiatives aimed at enhancing service delivery and strengthening NYCHA's effectiveness as a landlord. The department is also responsible for the development and implementation of operational policies. Reporting to the Housing Manager, the Housing Assistant will work under supervision with some latitude for independent action. The selected candidate will provide administrative and technical support for the Public Housing Program, including responding to inquiries, conducting research, maintaining records, and supporting property management staff. Core responsibilities include monitoring HUD Form 50058 submissions, administering HUD's Enterprise Income Verification (EIV) system, and ensuring timely resolution of deceased tenant reports to maintain compliance with HUD regulations. Duties and responsibilities include but are not limited to :

• Monitor and review Public Housing Program 50058 submissions to HUD's PIC system for accuracy, timeliness, and compliance.
• Analyze and address administrative errors related to annual and interim reexaminations, including : - Overdue annual reexaminations - Tenant income discrepancies - Duplicate subsidies - Deceased tenants - Identity verification failures
• Identify, troubleshoot, and resolve submission and transmission errors; provide technical assistance to property management staff.
• Process End of Participation records for exiting and deceased tenants and submit 50058s for new tenant admissions.
• Administer HUD's Enterprise Income Verification (EIV) system by : - Run monthly and quarterly reports. - Monitor deceased tenant reports and coordinating resolution with Property Management. - Ensure prompt action on tenant status to prevent subsidy overpayments.
• Advise property management staff on EIV security awareness and data protection practices.
• Assist Property Management with audits, file reviews, HUD inquiries, and compliance monitoring.
• Provide staff training and guidance on HUD systems, reporting requirements, and error resolution.
• Maintain accurate documentation of submissions, corrections, deceased tenant resolutions, and other compliance activities.
• Collaborate with IT to review and resolve PIC system submission issues.
• Collaborate with Law to reconcile court actions involving deceased tenants.
• Generate reports to track deceased tenants and assist Property Management in resolving outstanding cases.
• Utilize Siebel and AS400, computer databases and information technology systems to research data and make corrections as required for resolution of discrepancies.
• Deliver exceptional customer service when liaising with internal departments and external agencies.
• Perform other related duties as assigned.

Additional Information : 1. For NYCHA employees : this position is open on a direct transfer (lateral) basis and as a promotional opportunity.

2. For NYCHA employees : this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.

3. Employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees.

Note : IF THIS APPOINTMENT IS MADE ON A PROVISIONAL / TEMPORARY BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

Note : This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program.

For detailed information regarding the 55-a Program, click on the link below :

HOUSING ASSISTANT (HA) - 80201

Minimum Qualifications : A baccalaureate degree from an accredited college; or An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties : interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and / or resolving tenant-related problems; or A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in "1" above; or A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

Preferred Skills : Excellent written and verbal communication skills, strong customer service orientation, and the ability to work effectively with various populations. Strong analytical and interpersonal skills, with the ability to interpret complex information and handle sensitive situations. Proficiency in NYCHA systems, particularly Siebel, AS400 and TSAP. Skilled in Microsoft Office applications, including Word, Excel, and PowerPoint - Ability to manage a caseload independently, prioritize tasks, and meet deadlines. Experience in data collection, analysis, and reporting. Solid understanding of NYCHA and departmental policies and procedures. Knowledge of federal, state, and local housing regulations. Familiarity with NYCHA's operational structure and public housing programs.

55a Program : This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness : As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https : / / studentaid.gov / pslf / .

Residency Requirement : NYCHA has no residency requirements.

Additional Information : The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.