Ortho Treatment Coordinator at H2 OrthodonticsH2 Orthodontics • Kalispell, MT, US
Ortho Treatment Coordinator at H2 Orthodontics
H2 Orthodontics • Kalispell, MT, US
30+ days ago
Job type
- Full-time
Job descriptionExplain orthodontic treatment plans, procedures, and expected outcomes. Review and discuss treatment options, benefits, and financial arrangements. Answer patient questions and address concerns in a professional and empathetic manner. Scheduling & Coordination : Coordinate with clinical staff to ensure smooth transitions from consultation to clinical care. Ensure timely follow-up with patients who are pending treatment decisions. Financial & Insurance : Coordinate with billing staff to ensure accurate insurance verification and financial estimates. Ensure signed financial agreements and consent forms are collected and filed properly. Administrative Duties : Monitor and update patient tracking systems (e.g., pending starts, follow-ups). Assist with marketing and community outreach as needed. Customer Service : Support patients and families emotionally and logistically throughout the treatment process. High School Diploma or GED required; Associate or Bachelor’s degree preferred. Previous experience in orthodontics, dental, or medical office preferred. Strong interpersonal and communication skills. Excellent organizational and time-management abilities. Knowledge of orthodontic procedures and terminology (preferred). Experience with dental / medical software (e.g., Dolphin, Orthotrac, Dentrix) is a plus. Empathy and patient-centric mindset Sales and persuasion skills Professionalism and confidentiality Detail-oriented with strong follow-through Collaborative team player
Job Description
Job Description
Description : Job Summary :
The Orthodontic Treatment Coordinator plays a vital role in patient care and practice success by guiding patients through the treatment process. They act as the liaison between patients, clinical staff, and the orthodontist, ensuring a positive, informed, and supportive experience from consultation to treatment start.
Key Responsibilities :
- Patient Consultations :
Welcome new patients and guide them through the consultation process.
Schedule appointments and follow-ups related to treatment start.
Present financial options and explain payment plans.
Maintain detailed and accurate records of consultations, decisions, and patient communication.
Maintain a welcoming, friendly, and professional environment.
Qualifications :
Key Competencies :
Requirements :
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Treatment Coordinator • Kalispell, MT, US
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