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Representative, Technical Support

Representative, Technical Support

EVO PaymentsDallas, TX, United States
5 hours ago
Job type
  • Full-time
Job description

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices across the Americas, Europe, and China. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

About the role :

As a Technical Support Representative, you will provide effective maintenance for POS systems and devices to merchants and partners in the field. You will be responsible for continued updates for active projects and log progress. You will also maintain production systems, provide support for incoming technical requests to all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs. A successful candidate will ensure the highest level of communication and timeliness of responses while maintaining a professional working relationship with both internal and external customers.

Be a part of a team where you will :

  • On-the-job training for internal systems
  • Inbound / outbound call support
  • Log detailed notes related to all projects
  • Train and educate merchants on specific compliance policies and procedures in accordance with PCI
  • Ensure all technical related issues are addressed
  • Process department requests in accordance to established department policies and procedures
  • Escalate issues when necessary
  • Utilize internal systems to research, assist, and document technical / end-user issues and requests
  • Participate in any or all training and educational activities necessary to fulfill at least the minimum requirements specified the departments goals
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA)
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA)
  • Perform related projects and duties as assigned

About you :

  • High school diploma or equivalent experience required
  • 1+ years of technical support experience in the payment processing or other service related industry
  • Knowledge of electronic payment processing and related regulations is preferred
  • Demonstrate a professional demeanor at all times
  • Effective communication and interpersonal skills
  • Strong problem solving skills with technical troubleshooting ability
  • Good data entry skills and ability to navigate among multiple systems
  • Ability to organize and manage multiple priorities
  • Excellent professional, oral, and written communication skills
  • Ability to maintain confidentiality
  • Ability to download and troubleshoot POS terminals
  • General knowledge of company processes, standards, products, and programs is preferred
  • General knowledge of all related front-end processors and setups is preferred
  • Ability to work independently as well as in a team
  • Competent in Windows based computer applications and ability to apply it within internal systems

    • What can EVO do for you?

  • Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance
  • Enjoy a competitive salary and a comprehensive benefits package : 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts, Legal Shield & ID Theft, and a wide range of insurance options (critical illness, accident, hospital indemnity and pet)
  • Thrive in a collaborative culture that supports innovation

    • Our people are the key to our success. Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to learn, develop, and reach our full potential. Our culture and values are grounded in service, integrity, diversity, teamwork, and taking ownership of our actions and reputation.

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    Technical Support Representative • Dallas, TX, United States