Human Resources Associate

HR Associate - HR Services & Administration (North America)

Location: San Francisco (hybrid)

Job Type: Full-time

Job Overview

We are looking for a proactive and meticulous HR specialist to join our North American team. This role is a perfect blend of HR services and administrative support, crucial for ensuring the quality of our North American workforce and smooth daily operations. This is an excellent opportunity to strengthen your HR foundation and expand your multi-functional capabilities within a rapidly growing global technology company.

Key Responsibilities

HR Shared Services (70%):

● Serve as the primary contact of HR inquiries for North American employees, providing timely and professional answers.

● Handle all employee lifecycle matters efficiently and accurately, including onboarding, document filing, information changes, and offboarding processes.

● Maintain and update employee files and data in HRIS (Human Resources Information System), ensuring 100% accuracy and compliance.

● Assist in managing matters related to payroll and benefits in North America.

● Support the coordination and follow-up of HR programs such as performance reviews and training development.

● Prepare regular HR data reports and analyses.

Administrative Support (30%):

● Provide routine administrative support to the North American office or team, which may include email management, office supplies procurement, supplier coordination, etc.

● Assist in planning and coordinating team activities, meetings, and company events.

● Support travel management and initial review of related expenses.

● Assist in maintaining a safe, efficient, and pleasant working environment.

Job Requirements:

● Bachelor's degree in Human Resources, Business Management, or a related field.

● 1-3 years of relevant HR work experience, with HR operations experience preferred.

● Basic understanding of North American (US/Canada) labor laws and HR best practices.

● Excellent organizational skills and a high level of attention to detail; able to handle multiple tasks simultaneously.

● Excellent communication skills and customer service awareness; able to collaborate effectively with colleagues from diverse cultural backgrounds.

● Able to handle confidential information and possess a high level of professional ethics.

● Fluent in Mandarin as working proficiency is preferred.

Preferred Qualifications:

● Work experience in multinational or technology companies.

● Experience in supporting international or remote teams.