Home Care Field Specialist

Job Description

Job Description

The BrightStar Care Field Specialist is a member of the home care team who works under the supervision of the Customer Care Manager and Director of Nursing. The Field Specialist will provide direct care for short-notice assignments. This role also requires stellar customer service skills as some time is spent in the office setting. This position is managed by the Customer Care Manager. To be considered for this position, you must have a personal car, valid driver's license and valid auto insurance which bears your name. The  pay for this position is $20 per hour and is eligible for benefits.

Schedule :

Weekdays

Weekends

Expected hours : 35 to 40 hours per week

Work Location : On the road

Why BrightStar Care?

• Weekly pay via direct deposit or debit card
• Flexible scheduling, including weekends and evenings
• Career growth through continuing education
• Rewards and recognition programs
• 401K with employer match
• Medical, dental, & vision options

BrightStar Care Core Values :

• Be Open and Honest : Approachable, Fun, Unflappable, Kind, Empathetic
• Serve with Passion : Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
• Do the Right Thing : Honest, Ethical, Tell the Truth
• Do What You Say : On Time, Finish What You Start, Accountable, Take Responsibility
• Make it Great : Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented

Are you ready to put your heart and hands to work helping clients remain happy and healthy in their own home or preferred care environment? Apply today for the Field Specialist position in Gurnee, IL! Responsibilities

• Accepts a weekly schedule of 35-40 hours per week.
• Part of the after-hours phone on-call rotation weekly
• Assist in the office or with other administrative duties if needed (complete introductions, answer phones, scheduling) if no client shifts are available.
• Performs on-the-job training for newly hired caregivers.
• Returns calls to the office in a prompt manner to accept new assignments.
• Provide client care as directed by Customer Care Manager.
• Provide personal care and assist with ADLs
• Develop and promote a safe environment for quality client care through adherence to established policies, procedures, and standards.
• Provides care for new clients as they begin services.
• Fills in for call-offs and planned vacations for other caregivers.
• Available and willing to work with any type of client population, including and not limited to children, adults, or seniors, in a variety of health conditions and diagnoses.
• Open to all home environments that may include pets or smoking.

Required Skills

• EDUCATION

High school diploma or equivalent required.

• SKILLS / ABILITIES / OTHER REQUIREMENTS

Customer Service experience

• Scheduling Experience
• Ability to read, write, speak and understand English and communicate effectively.
• Certified CPR and current physical, or TB / PPD test, where applicable
• Has reliable transportation that is insured in accordance with the organization’s requirements.
• Willing to travel anywhere within the location’s service area.
• Ability to adhere to HIPAA and maintain client confidentiality.
• WORKING CONDITIONS

Travel required to cover the entire service area as needed for various client care service needs, as well as staff and business needs including attending job required training and conferences.

• Contact with clients under a wide variety of circumstances. Care provided in client’s living environment with varying situations or in an institution such as a hospital or long-term care facility.
• May be required to respond to emergency situations.
• Position includes tasks that have the potential for exposure to blood and other potentially infectious material (OPIM) such as body fluids / tissues.
• Personal Protective Equipment may include gloves, mask, eye / face protection, and disposable outer covering or lab coat.
• PHYSICAL REQUIREMENTS Must be able to stand, walk, squat, bend, kneel, reach, twist, push and pull. Varied assistance is required depending on the ability of the client. Must be able to lift to 50 pounds. Visual and hearing acuity required.

BrightStar Care is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster : http : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf

BrightStar Care is committed to diversity and values the ways in which we are different.