Retail Operations Manager ACX

Retail Operations Manager ACX

Job Locations

US-TN-Nashville

Primary Posting Location : City

Nashville

Primary Posting Location : State / Province

TN

Primary Posting Location : Postal Code

37201

Primary Posting Location : Country

US

Requisition ID

2025-436596

Position Type

Full Time

Category

Field Operations / Field Management

Minimum

USD $67,200.00 / Yr.

Maximum

USD $84,000.00 / Yr.

Summary

Retail Operations Manager ACX

The Retail Operations Manager is a strategic leader responsible for end-to-end field execution across multiple retail banners, ensuring high-quality, consistent performance that aligns with customer objectives. This role blends operational management, team leadership, and cross-functional collaboration to deliver impactful in-store programs. Key responsibilities include developing and guiding field teams, optimizing processes, maintaining strong customer partnerships, and managing budgets to drive efficiency and executional excellence in a market of approximately 100 stores. Success in this role requires a balance of strategic thinking, hands-on leadership, and a commitment to continuous improvement.

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Essential Job Duties and Responsibilities

Field Leadership & Execution

• Provide oversight of all field events, ensuring they are executed with precision, align with customer expectations, and meet company standards for quality and efficiency.
• Translate customer strategies into actionable field plans and communicate objectives clearly to ensure alignment and accountability at all levels.
• Monitor and evaluate operational performance through in-field visits, audits, and reporting to identify gaps, implement corrective actions, and scale best practices.
• Resolve real-time execution issues, including staffing gaps, equipment shortages, or vendor challenges, to ensure uninterrupted event success.
• Responsible for all customer event execution, ensuring proper staffing, and training. Monitor event quality and resolve operational challenges to optimize outcomes and enhance shopper engagement.
• Lead, coach, and mentor a team of Field Engagement trainers and Event Specialist; conduct regular performance reviews and guide development plans.
• Identify and develop high-potential team members, ensuring a robust pipeline for internal growth and succession planning.
• Foster a culture of accountability, inclusion, and continuous improvement across the field team.

Retailer Partnership

Budget & Resource Management

Compliance, Safety & Risk Management

Technology & Reporting

Administrative & Operational Support

Collaboration & Communication

Conflict Resolution

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and / or Driving Requirements

Travel and Driving are essential duties and function of this job

Travel up to Up to 80%

Minimum Qualifications

Education Level : (Required) Associates Degree or equivalent experience

Field of Study / Area of Experience : Marketing or Business Management

4-6 years of retail experience with associate management

Skills, Knowledge and Abilities

Strong ability to manage customer expectations and maintain positive customer relationships.

Excellent written and verbal communication; skilled in coaching, mentoring, and delivering clear guidance.

Proficient in supervising, delegating, training, and evaluating team performance. Strong interpersonal skills for mentoring and support.

Ability to visualize goals, plan strategically, and make sound decisions under pressure.

Highly organized, able to multitask, prioritize effectively, and meet deadlines with minimal supervision.

Advanced skills in Microsoft Office, HRIS, payroll / timekeeping systems, and performance tracking tools.

Experienced in managing certifications, audits, and compliance requirements.

Strong analytical ability to evaluate data, solve problems, and support operational decisions.

Environmental & Physical Requirements

Field / Administrative Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities : engage in considerable physical activity, ability to lift and / or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and / or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position / department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

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