Service Desk Engineer

Overview

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LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes. Powered by nearly 90,000 professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines strengths of Larsen and Toubro Infotech and Mindtree in solving complex business challenges.

Job Title : Service Desk Engineer

Location : Scottsdale, AZ (Onsite)

Role summary and responsibilities follow :

• Serve as a member of the IT service desk support staff that is responsible for installation, monitoring functionality, and troubleshooting of workstations and communication devices.
• Support the IT Service Desk team culture that is committed to collaborative cross-functional relationships and service excellence.
• Support management of company assets (e.g., PCs, phones) in the ITSM service desk tool.
• Support the IT service desk with inventory of endpoint device assets and ensure the security of these devices, the backup of their data, and their secure network access.
• Follow and support updates to IT processes, policies, procedures, and knowledgebase articles.
• Review service desk metrics where applicable to optimize the service provided to the organization.
• Support tactical technological planning to achieve business goals by prioritizing technology initiatives and coordinating evaluation, deployment, and management of current and future state technologies.

Required Qualifications

Desired Qualifications

Benefits

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation, like an annual performance-based bonus, sales incentive pay, and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability, or history of disability, genetic information, or any other characteristic protected by applicable law.

Safe return to office : In order to comply with LTIMindtrees COVID-19 vaccine mandate, candidates must provide proof of full vaccination against COVID-19 before or by the date of hire, or submit a reasonable accommodation request for approval, as per applicable law.

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