Visitor Services Coordinator

Visitor Services Coordinator

Tracking Code1158-674Job Description Position Description :

Reporting to the Director of Enrollment Events and Operations, the Visitor Services Coordinator is responsible for the daily management of the welcome center and daily visit experience. The Visitor Services Coordinator serves as the "first face" of Valparaiso University, overseeing the front lobby and greeting prospective and admitted students, their families, and other constituents entering the welcome center. They also answer and direct phone calls to the appropriate person(s) / department. This role will also coordinate schedules for all visitors and make sure those schedules are executed.

Compensation : $15 - $20 per hour

Major Responsibilities :

Oversee the front lobby operations of the welcome center, greeting visitors and guests, directing them to their appropriate locations, and providing them with necessary information for their appointment.

Schedule campus visit, academic and campus services appointments with other departments for daily campus tours as requested.

Answer and direct phone calls from both the main university line and the admission office lines to the appropriate person(s) / department.

Assist with the supervision of daily tasks and task completion of student desk receptionists and other student staff assignments as directed.

Serve as welcome center building manager, collaborating with departments like Facilities Management and IT to ensure the proper functionality of all equipment and office spaces.

Required Knowledge and Skills :

• A technical associate or bachelor's degree is required.
• Previous higher education experience, preferably in the area of undergraduate admission, graduate admission, and / or financial aid.
• Proven customer service orientation combined with the ability to work well with others across departments and sites. Ability to work with people of varying interpersonal and technical skills.
• Understanding of technology and database systems. Proficient in email and Google Suite.
• Experience with data entry, reporting, and maintaining records / information.
• Proficiency with Technolutions Slate and Colleague preferred.
• Excellent problem-solving skills.

Other Qualifications :

All offers of employment with Valparaiso University are contingent upon the clear results of a thorough background check. Background checks may include criminal history, motor vehicle reports, prior employment verification, and personal / professional references. If applicable to the position, they will also include credit history. Background checks will be conducted on all final candidates for employment.

To be considered for this position, you must upload :

Cover letter

Resume

List of 3 professional references

Answer all application questions

Please address the cover letter to :

Mike Targonski, Director of Enrollment Events and Operations

Valparaiso University

Job LocationValparaiso, Indiana, United StatesPosition TypeFull-Time / Regular