Senior Support Engineer

A company is looking for a Senior Support Engineer.

Key Responsibilities

Lead troubleshooting and root cause analysis for high-complexity customer incidents

Create, document, and consistently follow established support processes

Design and maintain support plans, ensuring team alignment and communication

Required Qualifications

Proven experience in technical support or engineering roles

Familiarity with SaaS platforms and Agile methodologies

Ability to work independently with minimal supervision

Strong troubleshooting and analytical skills

Proficiency in relevant programming languages