Front Desk Receptionist/Customer Concierge

Benefits:

• Bonus based on performance
• Competitive salary

POSITION OVERVIEW

We are seeking a professional, engaging Front Desk Receptionist/Customer Concierge to join our growing dental practice in Newark. Our practice, established in 2006, is committed to developing and maintaining the oral health of our patients under the clinical direction of Dr. Weiner, a board-certified prosthodontist and implantologist. This is a key position responsible for supporting the front office operations, patient communications, and supporting our practice's growth objectives. The ideal candidate is a friendly, personable professional who thrives in a dynamic healthcare environment and is committed to becoming an integral part of our team.

KEY RESPONSIBILITIES

• Patient Communication & Scheduling: Answer incoming calls professionally; schedule patient appointments; collect and accurately document patient information and dental history
• Patient Experience: Greet patients warmly upon arrival; manage waiting room experience; ensure a welcoming, professional office environment
• Case Explanation & Patient Education: Explain treatment plans and upcoming procedures to patients in clear, accessible language; answer questions regarding recommended dental work
• Patient Engagement & Business Development: Present recommended treatments effectively; upsell appropriate services; proactively contact previous patients from office database to inform them of relevant services and encourage re-engagement with the practice
• Payment Processing: Process patient payments at the front desk; maintain accurate payment records and patient billing information
• Patient Records Management: Maintain confidential, organized, and current patient records and documentation in accordance with HIPAA regulations
• Administrative Communications: Coordinate with dental laboratories regarding cases; communicate with referring practices and associate offices on behalf of the practice
• Appointment Management: Send appointment reminders via phone, email, or text; manage scheduling logistics and patient follow-ups
• Vacuum Coverage: Provide front desk coverage during staff vacations and office closures
  
  

REQUIRED QUALIFICATIONS

• Minimum 3 years of professional front desk experience in a dental practice (or comparable healthcare environment)
• Demonstrated strong interpersonal and communication skills; professional demeanor
• Proficiency with patient scheduling and electronic health record systems
• Experience processing patient payments and understanding basic dental billing concepts
• Ability to explain dental procedures and treatment options to patients
• Sales or patient engagement experience preferred
• A friendly, open disposition; genuine enjoyment working with people and discussing dental care
• Willingness to learn and adapt; collaborative team mentality
• Reliable, professional, and growth-oriented mindset
• Must be available Monday – Thursday, 8:30 AM – 4:00 PM
  
  

PREFERRED QUALIFICATIONS

• Experience with Dentrix practice management software
• Previous experience with patient outreach or business development
• Familiarity with dental terminology and prosthodontic cases
• CPR certification or willingness to obtain