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Client Success Lead
Client Success LeadGo Carpathian Recruiting • Arlington, TX, US
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Client Success Lead

Client Success Lead

Go Carpathian Recruiting • Arlington, TX, US
15 hours ago
Job type
  • Full-time
Job description

Go Carpathian Recruiting provided pay range

This range is provided by Go Carpathian Recruiting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00 / yr - $105,000.00 / yr

The Role

We're looking for a Client Success Lead to join our leadership team. This role is designed for someone who loves building strong client relationships, mentoring account managers, and turning vision into strategy . As the Client Success Lead, you'll be the heartbeat of our client-facing team

  • ensuring clients succeed, stay with us long term, and grow.

You'll report directly to the CEO and manage a team of 2 current Account Managers plus a new hire . While you will personally handle 1–2 high-value accounts , your primary focus will be leading, mentoring, and enabling your team to deliver exceptional results.

Mission

Ensure every client succeeds and stays, while mentoring and managing Account Managers, with a focus on strategic retention and client growth

Key Responsibilities

  • Lead, coach, and mentor the Account Management team; set expectations and provide accountability.
  • Own retention, upsell, and client performance KPIs
  • Personally manage 1–2 high-value accounts
  • Join key client calls alongside AMs during escalations, renewals, or growth opportunities.
  • Create client success playbooks, training materials, and performance dashboards.
  • Partner with leadership to improve client experience and results.

    • Success Metrics

  • Measurable growth in average client lifetime value
  • Achievement of upsell / expansion revenue targets
  • Demonstrated AM development through scorecards and feedback

    • Ideal Background

  • 5+ years in account management or client success , ideally in a digital marketing agency.
  • Proven experience mentoring and leading client-facing teams
  • Strong communicator — able to turn complex strategy into clear direction
  • Comfortable rolling up your sleeves when needed while keeping a leadership mindset.
  • A strategic thinker with experience navigating client concerns and guiding teams toward long-term retention and growth.

    • Location

    Dallas-Fort Worth based role.

    Hybrid friendly.

    Compensation & Incentives

    Bonus / incentive structure tied to retention, upsell, and client success outcomes.

    Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Customer Service and Business Development

    Industries

    Advertising Services, IT Services and IT Consulting, and Marketing Services

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