Service Manager (Rochester)

One of our clients, a well-established and rapidly expanding property management organization, is seeking an experienced Service Manager to oversee maintenance operations across multiple residential communities. This role is ideal for a hands-on leader who excels in team development, problem-solving, and driving efficient, high-quality service.

In this position, you will guide a service team responsible for ensuring communities remain safe, well-maintained, and resident-ready. Youll collaborate closely with on-site staff and leadership, focusing on strong communication, proactive planning, and continuous improvement to enhance overall resident satisfaction.

Key Responsibilities

• Lead and supervise a service team to ensure consistent, high-quality operations.
• Train, mentor, and develop staff to complete work safely, accurately, and efficiently.
• Oversee daily maintenance activities, monitor performance, and provide ongoing coaching.
• Manage preventive maintenance programs, repairs, and service requests across multiple sites.
• Ensure all properties meet safety guidelines and regulatory requirements.
• Respond to escalated maintenance issues with professionalism and urgency.
• Support capital improvement projects and property upgrades as needed.
• Work closely with community teams to maintain strong service standards.
• Contribute to resident-focused initiatives that improve satisfaction and retention.
• Maintain accurate documentation of work orders, service requests, and project outcomes.
• Build a high-performing, accountable, and collaborative team culture.

Qualifications