Consultant, Client Success

Consultant, Client Success

Visa is a world leader in digital payments, facilitating more than 215 billion payment transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging where your growth is a priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world helping unlock financial access to enable the future of money movement.

Join Visa : A Network Working for Everyone.

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for NA Enabler clients and providing operational support and assistance in growing clients' business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa's Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa's business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa's strategy.

This role serves as a functional specialist, located in North America reporting to the Director within the Client Service's Enablers, Merchant and Fintech team, supporting NA Enabler clients.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications :

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Analytical skills to prepare and summarize data into business solutions and provide sound analysis.
• Able to communicate complex technical terms and / or processes in business language tailored to client.
• Self-starter able to achieve results as part of an effective team (across countries and time zones).
• Able to effectively prioritize and multi-task under deadlines.
• Experience using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word). Experience representing technical and / or business issues and solutions to influence audiences at multiple levels of an organization.
• Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).
• Certifications or qualifications in Client / Customer Success, project management or related areas of practice and expertise.
• Basic to intermediate proficiency in the following skills :
• Building client relationships - Build credibility and create trust-based relations and partner with clients to build their business.
• Becoming customer centric - Listen to and prioritize customer needs to drive value realization and build trusted partnerships.
• Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products / solutions.
• Client engagement - Communicate clearly and effectively with clients.
• Proactiveness - Think ahead and take action.
• Critical thinking - Take ownership over problems and find creative solutions to complex problems.

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 109,800.00 to 159,250.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.