Sr Coordinator, Quality Control

Cardinal Health Sonexus Access and Patient Support

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutionsdriving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need themfaster.

Performance Monitoring

Performance Monitoring is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring, analyzing, and reviewing customer contact quality. Responsibilities include :

• Evaluating calls and cases to assess performance based on a standard set of criteria, providing constructive feedback and recognition to employees to ensure high performance and continuous improvement.
• Accurately scoring transactions to gauge employee's quality performance based on organizational and departmental policies and requirements.
• Monitoring and evaluating team performance, whether voice or non-voice, of assigned entity and team, ensuring adherence to company quality standards, and compliance with industry regulations.
• Tracking and reporting any trends from the customer experience that can be improved or celebrated.
• Analyzing and providing weekly & monthly trend analysis to leadership.
• Providing support to leadership by participating in and hosting internal / external client calibration sessions.
• Engaging in and leading projects to promote quality enhancements and / or broaden services for the team.
• Maintaining a comprehensive understanding of quality systems and methodologies as well as knowledge of applicable regulations, standards, and operating procedures.
• Conducting investigations / root cause analysis and formulating corrective action recommendations.
• Showing an understanding of the program requirements and being capable of conducting gap assessments based on those requirements.
• Upholding quality standards that adhere to company, regulatory, and HIPAA policies and procedures.
• Collaborating across various functions, interpreting requirements, educating and influencing others regarding those requirements.
• Identifying training needs or potential disciplinary actions which will be reported to leadership.
• Building strong customer relationships and delivering customer-centric solutions.
• Optimizing work processes by identifying effective and efficient methods to complete tasks, with an emphasis on continuous improvement.
• Developing strategic alliances and cooperating with stakeholders to achieve mutual goals.
• Demonstrating resourcefulness by adeptly securing and efficiently deploying resources.
• Analyzing complex and high-quality, sometimes contradictory, information to solve problems effectively.
• Holding oneself and others accountable for meeting commitments and objectives.
• Exhibiting situational adaptability by adjusting approach and demeanor in real time to meet the changing demands of various situations.
• Creating and implementing diverse communication strategies that clearly address the specific requirements of various target audiences.

Qualifications

Qualifications include :

What is expected of you and others at this level

Demonstrates strong leadership and collaboration skills with a proven ability to develop and execute effective quality assurance programs. Works independently within established procedures; may receive general guidance on new assignments. May provide general guidance or technical assistance to less experienced team members. Excellent attention to detail and problem-solving skills. Strong communication and interpersonal skills. Ability to analyze data and generate reports. Ability to drive process improvements and implement quality assurance procedures.

Training and Work Schedules

Your new hire training will take place 8 : 00am-5 : 00pm CT, mandatory attendance is required. This position is full-time (40 hours / week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7 : 00am-7 : 00pm CT.

Remote Details

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following :

Anticipated hourly range

$21.50 per hour - $30.70 per hour

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Application window anticipated to close : 12 / 22 / 2025 if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.