Remote Customer Service Guide

A company is looking for a Customer Service Guide - Remote.

Key Responsibilities

Serve as the first point of contact for members and providers, handling multiple communication channels

Educate customers on their healthcare plans and assist with claims and coverage inquiries

Document interactions thoroughly and maintain professionalism while ensuring privacy compliance

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Associate or Bachelor's degree or recent work toward a degree is preferred

Prior experience working across multiple customer service channels

Tech-savvy with the ability to learn quickly across various systems