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Service Writer Job at LCC Powersports in Kansas City

Service Writer Job at LCC Powersports in Kansas City

LCC PowersportsKansas City, MO, United States
30+ days ago
Job type
  • Full-time
Job description

Intake Responsibilities :

  • Intakes guest vehicles, helps diagnose customer's problems and service needs, schedules work, assigns jobs to service technicians, and communicates job status to guests.

Major Duties and Responsibilities :

  • Assists service department in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
  • Listens to guests needs to completely understand desired repairs for accurate and clear description on the repair order.
  • Estimates cost and completion times at time of work order write up and clearly communicates them to guest.
  • Assigns jobs to technicians based on skill level and current resource utilization.
  • Opens and closes all customer paid, warranty, and internal repair orders.
  • Follows procedures for quick and efficient handling of warranty items and proper storage of these items.
  • Maintains enthusiasm and displays positive attitude to provide complete guest satisfaction in person and on the phone.
  • Promptly notifies guests of any changes, delays, and / or additional work needed.
  • Sells additional services by marketing service specials and / or additional work needed.
  • Vehicle deliveries using store truck and trailer.

    • Qualifications & Job Requirements :

  • Powersports background or general knowledge of Powersports.
  • Auto or motorcycle industry experience preferred, but not required.
  • Forklift experience preferred.
  • Current motorcycle endorsed license required with clean record.

    • Compensation and Benefits :

  • 14 to $18 per hour (based on experience).
  • Goal based bonuses.
  • Paid Holidays.
  • Paid Vacation.
  • Paid Training.
  • SEP-IRA retirement account.
  • Health Insurance reimbursement program.
  • Discounts on soft goods and vehicles.
  • 5 day work week (Sunday / Monday off).

    • Contact :

  • Send your resume to email@lccpowersports.com.

    • We are not currently hiring for this position, but feel free to send us your resume!

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    Service Writer • Kansas City, MO, United States