Workers' Compensation Claims Supervisor | Remote

Job Description

Job Description

Our client is seeking to add a New York Workers’ Compensation Claims Supervisor to their growing team. The ideal candidate will be responsible for overseeing a team of adjusters handling New York Workers’ Compensation claims, providing guidance, technical direction, and quality assurance throughout the claim lifecycle. This role requires a hands-on leader with extensive knowledge of New York Workers’ Compensation regulations, strong analytical skills, and the ability to coach and develop team members while ensuring timely and accurate claim handling. This position offers remote flexibility.

Key Responsibilities :

Supervise, mentor, and provide technical guidance to a team of Workers’ Compensation Adjusters.

Oversee the investigation, evaluation, and resolution of New York Workers’ Compensation claims.

Review and approve settlement recommendations, reserve changes, and payment authorizations within delegated authority.

Ensure compliance with state regulations, company policies, and best practices.

Monitor team performance to maintain accuracy, timeliness, and customer service standards.

Provide ongoing training and development to enhance staff expertise and efficiency.

Communicate effectively with policyholders, employers, medical professionals, and attorneys to facilitate claim resolution.

Conduct regular file audits and provide constructive feedback to ensure quality and consistency in claim handling.

Qualifications :

5 – 10+ years of experience handling New York Workers’ Compensation claims.

1 - 3+ years of prior Supervisory / Management Workers' Compensation experience.

Active NY adjusters license required.

Insurance carrier or TPA experience required; TPA oversight experience preferred.

Strong leadership, communication, and coaching skills with the ability to manage multiple priorities.

Bachelor’s Degree preferred.

Compensation & Benefits :

Base Salary : $95,000 – $115,000+ (commensurate with experience) plus annual bonus.

401(k) with employer match.

Comprehensive Medical, Dental, Vision, and Life insurance coverage.

Employer contribution to HSA.

Generous PTO and paid holidays.

Long-term incentive programs.

Flexible work schedule and the ability to work remotely.