RC Hospitality Solutions - Community Association Manager (CAM)

Managing the day-to-day activities of the Community Association to ensure that federal, state, and local guidelines / statutes are being followed.

Perform regular property inspections and coordinate the maintenance and repair to maintain the association's common property; work closely and effectively with the Board of Directors; attend Board meetings and Annual Owner meetings as needed; act as a liaison between the Association Boards and homeowners; oversee the activities of contracted vendors. Strong management skills, customer service skills, and supervisory skills are required.

This is a hands-on leadership position responsible for overseeing an HOA community's operational, administrative, financial, human resources, maintenance, and security functions.

The position requires the Community Association Manager to be available for emergency consultation in the event of incidents requiring management intervention 24 hours a day, seven days a week.   All services of the Community Association Manager are under the direct supervision of Resort Collection and are performed as stated in the Management Agreement between the governing Board of Directors and RC Hospitality Solutions.

Essential Duties and Responsibilities :

• Act as liaisons between on-site managers or tenants and owners.  Confer regularly with community association members to ensure their needs are being met.  Direct and coordinate the activities of staff and contract personnel, and evaluate their performance.  Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance.
• Investigate complaints, disturbances, and violations, and resolve problems, following management rules and regulations.  Maintain sales, rental, or usage activity records, special permits issued, maintenance and operating costs, or property availability.  Manage and oversee operations, maintenance, administration, and improvements of commercial, industrial or residential properties.  Planned, schedule, and coordinate general maintenance, major repairs, and remodeling.  Prepare detailed budgets and financial reports for properties.
• Prepare and administer contracts to provide property services such as cleaning, maintenance, and security services.  Purchase building and maintenance supplies, equipment, or furniture.  Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.  Meet with board directors and committees to discuss and resolve legal and environmental issues.  Portfolio Managers will be required to manage multiple associations simultaneously.
• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies, and procedures.
• Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors.
• Develops and submits complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the asset's goals and market conditions.   Maintains financials.
• Establishes and maintains industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management, and real estate associations and networking opportunities with vendor outreach and peer groups.
• Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to ensure that the service is delivered.
• Demonstrates a routine and practical ability to adjust to changing circumstances.
• Communicates in a professional and Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
• Ability to run a BOD meeting according to Robert’s Rules of Order.
• Creates a management report, which depicts the actual condition of the building, and the progress of specific projects and makes clear and concise recommendations.
• Monitors contracts regularly.
• Sends cancellation notices timely.
• Maintains accurate records, files, and communications pertinent to the Association office (cabinets and computer files).
• Organizes insurance files and policies.
• Updates Association Communication – Updates association info boards, prepare association newsletter, and / or other communication with owners and residents.
• Performs employee evaluations and conducts staff meetings.
• Prepares a bid comparison analysis spreadsheet.
• Extensive knowledge of plumbing, electrical, HVAC and refrigeration.  Prepares and uses RFP for bid solicitation (Request for Proposal with the scope of work detailed).

Certificates and Licenses :