Associate Director, SC Logistics & Customer Management

Associate Director

The Associate Director role involves leading a team responsible for tech transfer initiatives and commercial programs in the Supply Chain department. This position will be managing Customer Leads and Customer Sourcing Specialist but also not limited to customer-facing activities, reporting on campaign readiness / supply chain status, and overseeing material workstreams. The Associate Director drives strategic initiatives aligned with FDB's Kojo X objectives, focusing on team development and performance across Logistics, Customer Service, and Customer Support roles. Responsibilities include managing material assessments, identifying new materials, and working closely with suppliers to support programs. The role will also include collaboration with multiple cross-functional teams, such as Supply Planning, Customer Program Management, Process Science, Quality, and Global Sourcing to deliver tech transfers, campaign readiness, and robust customer relationships. Additionally, the Associate Director will navigate vendor engagement, logistics optimization, trade compliance, regulatory adherence for shipments, and support customer proposal phases for new clients.

Job Description

What You'll Do

Functions of the Supply Chain leadership team driving business processes, organizational design, and developing teams

Communicates effectively, maintain key performance indicator data, drive results to support customer programs and for logistics / distribution at FDB

Builds and continuously improve related systems and end to end processes to support customer programs from Supply Chain function

Leads supply chain strategic activities during customer proposal stages, ensuring necessary information is provided to support Commercial team for potential clients

Builds and maintains strong relationships with customers, ensuring their needs are met effectively

Ensures timely and accurate reporting on material status to support tech transfer objectives

Drives efficiencies in tech transfer activities, identifying opportunities for process improvements and automation

Develops and implements strategies to streamline supply chain operations, enhancing overall effectiveness

Collaborates with other departments to ensure alignment of supply chain strategies with wider business goals

Builds, maintains and develops team following the strategic direction considering individual employee potentials

Fosters cross-functional relationships to drive an aligned Supply Chain Management approach with internal and external teams

Optimizes logistics, shipments, and trade compliance processes

Ensures adherence to trade compliance through classification of materials and interaction with US Customs

Drives and implements global harmonization of trade compliance activities

Identifies and communicates potential risks, provide program updates, and resolve challenges

Drives end-to-end supply chain improvement initiatives based on customer feedback

Fosters a collaborative team environment, encouraging innovation and continuous improvement

Implements vendor management practices that promote cross-site collaboration, ensuring the organization's procurement goals

Administers company policies such as time off, shift work, and inclement weather that directly impact employees are consistently met

Coaches and guides direct reports to foster professional development

Participates in the recruitment process and retention strategies to attract and retain talent, as needed

Addresses performance gaps, employee questions and concerns, and partners with HR as needed for resolution

Performs other duties, as assigned

Knowledge and Skills

Strong attention to detail, highly organized, and solution-oriented mindset

Ability to multitask in a fast-paced, highly interactive environment

Ability to adapt communication style to differing audiences and advise others on difficult matters

Effective communication, both written and oral

Ability to effectively present information to others

Ability to provide feedback to others, including leaders

Advanced problem-solving skills

Demonstrated ability to hire and develop top technical talent to build and lead a high performing team, projects, programs while directing allocation of resources

Must be flexible to support 24 / 7 manufacturing facility

Must be willing to travel domestic and international, 10-20%

Basic Requirements

Bachelor's degree in business administration, Supply Chain management or related field with 11+ years of experience in procurement OR

Master degree in business administration, Supply chain management or related field with 9+ years of experience in Supply chain

8+ years' experience in Supply Chain Management

Prior experience and proven ability to lead the teams

Experience in Supply Chain Management including Warehouse Operations, Distribution & Logistics

Experience in Trade Compliance with import and export of shipments

Preferred Requirements

Regulation for export of goods and customs compliance rules / regulations for importing shipments to US

Warehouse, preferably in GMP, to include Logistics and Distribution

Experience in a cGMP facility or working with FDA regulations is preferred

Prior experience working for a greenfield construction project is preferred

Global collaboration experience is preferred

8+ years of people management & leadership experience

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Will work in environment which may necessitate respiratory protection

May work in Mechanical / Production spaces that may require hearing protection and enrollment in a hearing conservation program

Will work in environment operating a motor vehicle or Powered Industrial Truck

Ability to discern audible cues

Ability to inspect or perform a task with 20 / 20 corrected vision, visual acuity, including distinguishing color

Ability to ascend or descend ladders, scaffolding, ramps, etc.

Ability to stand for prolonged periods of time

Ability to sit for prolonged periods of time

Ability to conduct activities using repetitive motions that include writs, hands and / or fingers

Ability to operate machinery and / or power tools

Ability to conduct work that includes moving objects up to X pounds

Will work in warm / cold environments

Will work in outdoor elements such as precipitation and wind

Will work in small and / or enclosed spaces

Will work in heights greater than 4 feet