Business Systems Analyst-Recruited

Description :

Supports IT development projects or operations by performing system configuration, development of technical documentation and presentation materials. Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end user training. Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching and recommending resolution options, following standard procedures and processes according to established service levels. Interviews key stakeholders and end users to analyze business processes and systems needs. Translate business requirements into functional and technical specifications. Captures use cases, user stories and conceptual process models. Meets with customers to field direct requests, discuss requirements and collaborate on solution design including business process and policy related matters where applicable. Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff. Develop test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues. Provide functional support during project release go lives, which may include occasional evening or weekend work. Assist with general administration, special projects, and performs other related job duties as needed. The ideal candidate must demonstrate keen problem solving troubleshooting ability, business systems savvy, and attention to detail.

Enable Skills-Based Hiring

No

Union Designation

Additional Details

• Preferred Pay Rate Range : BR - BR
• Union Designation : NonUnion Eligible
• Report-To Detail : Hybrid - partial time on campus / partial time WFH (working / living in MA).
• Tenure Limit : 18 Months
• FLSA Exemption Status : Exempt
• Required Education : College Graduate
• Required occupational training, certifications or license(s) : None
• Business Title : Application Analyst, Email and Collaboration
• Additional Job Details : Position Description Are you excited by the idea of working for a world-class organization at the intersection of higher education, business, and technology? Are you drawn to designing innovative solutions and solving complex technical problems? Do you wake up every day asking yourself, ?What can I learn today? If so, consider joining our team as a contract Application Analyst for Microsoft 365 and Exchange at Harvard Business School (HBS). This contract role will provide critical operational support to our faculty, learners, and staff in support of HBS s mission to educate leaders who make a difference in the world. They are responsible for the operations and maintenance of Microsoft Exchange Online, Microsoft 365, and other collaboration platforms. The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving. Responsibilities : Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom Participate in projects providing subject matter and technical expertise on applications Configure applications to match business needs Draft and update use case and technical documentation as needed Create troubleshooting guides and knowledge articles Complete other responsibilities as assigned Basic Qualifications At least 2 years progressively responsible experience as an application administrator or in a technical support role is required Additional Qualifications and Skills Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field is preferred Administering, configuring, and maintaining Microsoft 365 applications Experience with the administration and support of Microsoft M365 collaboration suite Developing and implementing workflows using Power Automate Advanced Microsoft Exchange mailbox administration Demonstrated experience troubleshooting mail flow problems Experience with creation of scripts in PowerShell Demonstrated solution design using both technical and business process approaches is preferred Experience with custom developed applications and the software development life cycle is preferred Experience leveraging APIs, reporting, and data analytics is preferred Working Conditions Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, will occasionally be required Additional Information This role is offered as a hybrid position (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus at least 3 times per week. Specific schedule will be determined between you and your manager. We may conduct candidate interviews virtually (phone and / or via Zoom) and / or in-person for this role.
• Does this position require a HUID? : Yes
• Pre-identified candidate's information, including name, email, phone, state / city / zip & pay rate : (No Value)
• Is the worker converting from being a Harvard full-time employee (FTE)? : No
• Role requires identity, I-9 and 3 reference screen (recruited) : Yes
• Role requires identity, I-9 screen (payrolled) : No
• Role requires DMV / driving history screen : No
• Role requires criminal background and sexual offender screening CORI / SORI : No
• Role requires criminal background screen : Yes
• Role requires 10-panel drug screen : No
• Role requires credit record check : No
• Role requires compliance with Immunization policy. : No