Hospitality Associate

Hospitality / Housekeeping Associate (Dallas, Texas)

HOURS: 7:30 a.m. - 4:00 p.m. (0.5 - hour lunch)

JOB SUMMARY:

Under the general supervision of the Catering/Hospitality Site Manager, performs related duties in the daily operation of the Conference Center, Hospitality/Catering team, and the lunch Café. Always striving to meet or exceed the requirements and expectations of the customer. Consistently works in an enthusiastic, positive, motivated, professional, detail and deadline-oriented manner, with an ongoing commitment to increasing customer satisfaction. Takes direction from the Hospitality Lead to ensure all Service Level Agreements are met or exceeded.

ESSENTIAL FUNCTIONS:

• Every morning, housekeeping of conference rooms/client conference rooms, lunchrooms, other meeting rooms on multiple floors, and the area in front of the Reception desk for clientele events and meetings is ensured, and they are cleaned and organized.
  • This included sweeping, vacuuming, mopping, dusting, running the dishwasher, shelving plates, bowls, serving dishes, and silverware.
• Keeping any silver, such as the fronts of mini-fridges, coffee machines, and coffee taps, shiny and smudge-free.
  Performs daily pantry checks at set intervals throughout the day to restock supplies as necessary, cleaning and dusting.
  • Under the guidance of the Site Manager and the Lead Hospitality Associate, this position is responsible for ensuring snack baskets are assembled, canned beverages, creamers, sweeteners, cups, lids, plasticware, stir sticks, straws, coffee beans for the bean-to-cup coffee machine, as well as the powders required for the bean-to-cup coffee machine are all delivered to multiple floors. Checks all inventory and ensures supplies are stocked.
• Performs daily room checks on the Conference Center Floor at set intervals throughout the day to restock supplies as necessary.
• Check conference room calendar daily and respond to meeting requests as needed
• Set up food for all meetings and events.
• Completes meeting/event set-ups according to scheduled meeting needs/requirements.
• Performs final inspection/walk-through of rooms at the designated timeframe before meeting/event for proper conformance to client needs and desires.
• Makes Coffee, Iced Tea, and sets up water, juice, and soda for scheduled events.
• Performs necessary clean-up of rooms after meeting/event, including restocking supplies, removing trash, sweeping/vacuuming, and cleaning sinks, countertops, and refrigerators, as applicable.
• Roll silver/plasticware as needed
• Performs daily floor checks at set intervals throughout the day for all other floors
• Restock supplies, refill and clean coffee makers, and clean lounge areas
• Performs other related duties as assigned.

ADDITIONAL RESPONSIBILITIES:

• Provides some light facilities maintenance duties as needed, such as cleaning marks on doors and walls, and spot cleaning.
• Identifies and reports any building maintenance issues to the Site Manager or Hospitality Lead.
• Performs other related duties as assigned.

QUALIFICATIONS:
• High school diploma or equivalent.
• 3-5 Years' Experience with catering and hospitality processes.
• Professional in verbal and electronic communications.
• Ability to work cooperatively and communicate effectively with staff and clients.
• Work involves supervising quality control and a strong attention to detail.
• Ability to perform duties outside under various weather conditions and temperatures.
• Ability to meet challenges with resourcefulness; develop innovative approaches and ideas.
• Adapts to changes in the work environment; able to deal with frequent change, delays, or

unexpected events.
• Work involves varying degrees of standing, walking, bending, lifting, and repetitive

motion.
• Ability to lift a minimum of 50 lbs. with or without reasonable accommodation

COMMITMENT TO SAFETY:

GLC Business Services is committed to creating a safe work environment for all employees and customers; we strive to go above and beyond standard OSHA requirements.
M-F; 7:30 AM - 4:00 PM (0.5 hour lunch)
40