Collection Specialist

Posting Details

Posting Details

Posting Number

0801709

Classification Title

Collection Specialist

Working Title

Department

Cash Management

Department Contact Email

zruffingibson@centralstate.edu

Job Summary / Basic Function

JOB SUMMARY :

Responsible for contacting students with outstanding balances on their accounts, attempting to collect overdue payments through phone calls, emails, and other communication methods, while maintaining a student-centric approach to ensure timely debt resolution and minimizing negative impacts on their academic progress.

DUTIES AND RESPONSIBILITIES :

• Monitor and maintain up-to-date records for student accounts and reviewing accounts in arrears to ensure appropriate actions are taken
• Reach out to students with overdue accounts via phone, email, and mail to remind them of outstanding balances and encourage payment
• Work with students to establish manageable payment plans based on their financial situation.
• Track student account details, including payment history, outstanding balances, and any relevant notes regarding collection efforts.
• Negotiate settlements (in conjunction with the Controller) or explore alternative payment arrangements to resolve outstanding debts
• Ensure all collection activities comply with university policies and relevant regulations regarding student debt.
• Provide guidance and information to students regarding financial aid options, payment deadlines, and potential consequences of non-payment.
• Maintain accurate records of collection attempts and provide regular reports on outstanding debt levels to upper management
• Other Duties as Assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Minimum Qualifications

MINIMUM QUALIFICATIONS :

Preferred Qualifications

Posting Date

03 / 27 / 2025

Closing Date

Open Until Filled

Yes

Special Instructions to Applicants

Position Category

Staff - Monthly (Exempt)

Budgeted Annual Salary

Commensurate with experience