Senior System Support Administrator

United Global TechnologiesColumbia, SC, US

3 days ago

Job type

Full-time

Job description

Job Description

100% remote

Provide system / production support and monitoring for applications, batch cycles, releases, projects, installations, etc. Participate in work sessions for system support and problem resolution. May provide coordination in workload transition tasks.

25% Perform / Support installation, configuration, administration, implementation, scheduling and / or tuning / modification of applications. Provide support for moderate to complex system / production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
25% Assist in analysis of problems / issues. Perform corrective actions whenever possible to fix applications that end abnormally and / or notify technical support for resolution. Communicate with applications on-call persons to repair applications that ended abnormally. Consult with senior level peers on projects of greater complexity.
15% Evaluate system performance in real-time as well as via reports for release related issues. Monitor and report on scheduled batch and online applications for successful / unsuccessful execution. Review all abnormal results / issues to production processing from previous cycles and verify that they have been logged / resolved. May run necessary system backups.
15% Verify Production and Test environments are up and functioning properly. Perform testing responsibilities as need. Review and / or create documentation for accuracy, future problems, and company standards.
15% Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and / or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
5% Look for improvement opportunities in the cycles and in procedures. May create new programs to automate the release process where possible. Assist and provide recommendations in applications enhancement projects.

Required Skills and Abilities : Comprehends data storage techniques, database philosophy, database management, and programming techniques. Strong understanding of the requirements for maintaining production systems and the effect of program changes. Understands how to use structured techniques in new program development. Strong understanding of development, quality assurance, and integration methodologies. Strong communication and interpersonal skills. Able to work well under pressure and as part of a team. Pays attention to detail.

Required Software and Other Tools : Strong knowledge of relevant operating systems, programming languages, and / or development / productivity tools and their usage in the company. Work Environment : Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment.

Required Education : Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree Required Work Experience : 4 years of technical experience with systems analysis, design, and / or programming experience or other job related IT experience.

Information Systems Job Category - Credit check must be completed during pre-screens,

Note - USA residency requirement on background screening for this req. Contingent Personnel who are foreign nationals have resided in the US for at least three (3) of the last (5) years prior to assignment to Company's applicable government contract.

CMS security clearance / residency requirements will apply. These roles require candidates to meet residency requirements (i.e., having lived in the U.S. for three out of the past five years) as outlined in the background screening guidelines.

Required Work Experience : 4 years of technical experience with systems analysis, design, and / or programming experience or other job related IT experience.

Role is Remote No sponsored candidates

Team Name : EDI Interoperability Standards (FHIR i.e. Fast Healthcare Interoperability Resources) Team. This Team is innovating Healthcare EDI and is a prominent player in the Healthcare EDI & Interoperability space Hours : 08 : 00 am to 05 : 00 pm -Some Off Hours and weekend work maybe required

Required Technologies :

Familiarity & Experience with Linux based Systems to install & configure Software Applications preferably in the Healthcare Industry

Experienced in Technical Troubleshooting & Problem Solving. Ability to diagnose and resolve complex issues across infrastructure, applications, and integrations

Experienced in monitoring, automation and Incident Management for Enterprise Software. Familiarity with monitoring tools (such as Splunk, Nagios etc), automation frameworks ( such as Ansible, Puppet, Chef), and ITSM / incident management platforms (such as ServiceNow, Jira). Ability to set up alerts, automate repetitive tasks, and respond to incidents.

Security, Compliance, and Access Management. Understanding of enterprise security practices (SIEM, IAM, certificate management, vulnerability scanning), compliance frameworks (HIPAA, NIST), and access controls.

Collaboration & Communication : Working effectively with cross-functional teams (developers, business analysts, support) and communicating status, incidents, and solutions.

Nice To Have :

Communication skills required working with customers in gathering requirements, making presentations, leading Proof of Concepts for EDI Use Cases.

Able to adapt to changes in work assignments, eager to learn and invest time in new standards, technologies.

Experience with Agile / Scrum Project Management

AWS Cloud experience or exposure to working in any Cloud environment.

Experience and knowledge of Healthcare Electronic Data Exchange (EDI) and Interoperability standards.

Expertise and experience in development of EDI Interoperability standards such as HL7 X12, FHIR

Ability to install and maintain EDI COTS products in the Healthcare Industry Day to Day :

System Support & Application Support

Production Operations, monitoring, incident management and automation of Application Software

Install & Configure Enterprise Application Software

Run & participate in Scrum meetings for the Team

Participating in On-Call rotation for Production Support

Work with Industry partners and develop EDI Standards such as FHIR

Work with the Team, other Systems Teams and industry partners to develop and implement Proof of Concepts showcasing usage of new FHIR interoperability standards for different use cases.

Not looking for a Developer or Project Manager. Looking for a System Support Administrator with experience in supporting enterprise software preferably in the Healthcare industry

Senior System Support Administrator

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System Administrator • Columbia, SC, US