Director, Client Optimization

Director, Client Optimization

The Director of Optimization leads strategic initiatives to enhance the performance, usability, and adoption of Datacor software across customer implementations and internal operations. This role owns the end-to-end upgrade lifecycle, ensuring all system upgrades are timely, value-driven, and aligned with customer needs and platform evolution. The Director works cross-functionally with Product, Engineering, Sales, Services, and Support to drive measurable improvements in operational efficiency, data integrity, system performance, and user experience.

This role will directly influence customer satisfaction, ERP adoption, and the pace at which customers can realize value from the Datacor platforms. By owning and optimizing the upgrade process, the Director of Optimization plays a critical part in reducing technical debt, increasing ROI, and enabling future-ready ERP deployments.

Responsibilities :

• Define and execute a comprehensive upgrade roadmap for Datacor products to define target client deployments, and system upgrades.
• Align upgrade and optimization initiatives with corporate and customer objectives.
• Develop KPIs and performance metrics to assess the success and impact of optimization and upgrade efforts.
• Champion data-driven decision-making and continuous improvement across all service touchpoints.

Upgrade Ownership & Execution :

Process & Product Optimization :

Customer Engagement & Value Delivery :

Team Development :

Required Qualifications :

Preferred Qualifications :