Warranty Claims Specialist

Warranty Claims Specialist

Innova Solutions is immediately hiring for a Warranty Claims Specialist. Position type : Full time Contract Duration : 6 Months Location : Warranty Claims Specialist

As a Warranty Claims Specialist, you will :

• Review the claims / appeals and all documentation supplied by the center, time controls, technician repair notes, customer complaint vs. repair performed, authorizations obtained, technician efficiency, test results, and use sound judgement and decision-making skills to execute the appropriate action on claim payment.
• Provide feedback to the Warranty Claims Administration Lead and / or other colleagues in the department that assist them with future decisions regarding claim issues, new CAESAR rules or Warranty Parts Return.
• Communicate to center / dealers that do not comply with warranty policies and procedures the proper procedure to submit claims.
• Research documentation (Repair instructions, bulletins, Repair Orders, etc), systems (AIR, FBM, etc), and CAESAR rules to detect inaccuracy and inefficiency; identify actions to take to align the disputes.
• Identify claims in review that could potentially be paid automatically by the system. Notify the Claims Administration Lead of findings.
• Internal communication with various departments to verify parts availability, product trends and technical repair instructions.
• Responsible for processing warranty claim submissions according to the applicable policies and procedures, including (but not limited to) Warranty department procedural documentation, technical service bulletins and repair instructions, applicable warranty coverage, etc.
• Warranty claims are submitted from the dealer service provider to the claims department via CAESAR (claims management system). Individual claims are processed accordingly based on the information assessment, within the scope of Policy. Where additional information is needed, contacting Center Warranty Administrators directly, requesting additional paperwork, talking to Policy Group, or technical experts for clarification on the requirements or instructions, to more accurately process claims.

The ideal candidate will have :

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions.

PAY RANGE AND BENEFITS : Pay Range

ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions : Named One of America's Best Employers for New Grads by Forbes (2024) Named One of the Best Companies to Work For by U.S. News & World