Customer Service Specialist

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

Process inbound calls and resolve customer inquiries related to bank products and services

De-escalate customer issues and ensure ownership of requests until resolution

Maintain knowledge of banking products and adhere to service metrics and standards

Required Qualifications

High school diploma or GED required

Minimum of one year of customer service experience required; banking experience preferred

Minimum of one year of contact center experience or equivalent required

Ability to work independently in a fast-paced, remote environment

Proficiency in using personal computers and managing home networking for virtual access