Service Desk Analyst

Job Description

Job Description

Job Title : Service Desk Analyst

Job Location : Detroit, MI (Hybrid)

Job Type : Contract

Job Description / Requirements :

• ITIL certification preferred.
• Additional Service Center responsibilities duties as required.
• CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
• Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
• Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
• 3+ Years of experience required.

Interested candidates can send their updated resumes at jobs@global-itech.com

Job Posted by ApplicantPro