Housekeeping Manager

Housekeeping Manager

Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it's all on show here at Loews New Orleans Hotel. Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans' Cultural Crossroad.

Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every rolefrom Guest Services to Finance, Culinary to IToffers opportunities to grow and make a meaningful impact.

Creating a team member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

We are seeking an experienced and detail-oriented Housekeeping Manager to lead our team in maintaining the highest standards of cleanliness and guest satisfaction. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record in managing housekeeping operations in a hotel environment. A commitment to excellence and a proactive approach to problem-solving are essential for success in this role.

Who You Are:

• A passionate hospitality professional with a proven track record in housekeeping management.
• Detail-oriented and proactive, with a strong focus on maintaining high standards.
• A confident leader who thrives in fast-paced environments and communicates effectively.
• Dedicated to enhancing both guest and team member experiences.
• Committed to upholding excellence in cleanliness and operational efficiency.

What You'll Do:

• Oversees daily assignments of duties of Housekeeping staff while analyzing room turns and making staff or procedural adjustments as necessary.
• Develop, implement, and maintain housekeeping standards and procedures to ensure cleanliness and organization throughout the hotel.
• Interview and select all departmental line level colleagues.
• Maintain optimal housekeeping staffing levels to ensure peak performance and supervision.
• Ensure smooth, efficient, and cost-effective operations, including labor management and inventory control.
• Coordinate departmental activities with other hotel departments to maintain overall cleanliness.
• Coordinate special projects related to housekeeping as directed by the Director, Housekeeping.
• Keep leadership informed of significant departmental updates and activities.
• Oversee the 3rd party uniform and laundry services.
• Hold regular team meetings to share essential operational information and address guest concerns.
• Evaluate team member performance, identify areas for improvement, and mentor team members and leaders to aid in their advancement.
• Perform other duties as assigned.

Your Experience Includes:

• Bachelor's degree or relevant work experience required.
• Minimum of two (2) years housekeeping experience in hotel hospitality and minimum of two (2) years housekeeping or guest service leadership experience required.
• Previous experience with Opera Property Management System preferred.
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
• Ability to stand for long periods of time required.
• Ability to push, pull, and lift items weighing up to 25lbs.
• Ability to work weekends, evening, holidays as necessary/required.