Senior Analyst, Clinician Success

Implementation And Clinician Success Team Member

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. We are looking for a proactive, driven, personable, and action-oriented individual to join our Implementation and Clinician Success team. This client-facing role will be responsible for partnering with our clients to seamlessly integrate eConsults into clinicians' workflows, identify gaps in engagement, improve processes and help to drive ongoing engagement initiatives. The ideal candidate will bring a sense of deep empathy and understanding of primary care delivery, and will help to plan, create and improve our current and future service experience to improve the user experience. Success will be measured by the strength of client partnerships and by RubiconMD's impact on our clients' care delivery.

Key responsibilities :

• Own end to end implementation of eConsult program initiatives across a variety of client segments, working within defined implementation plan timelines
• Establish effective interpersonal relationships with all levels of client personnel, including primary care clinicians, support staff, practice managers, and organizational leadership (C-Suite level). Promote an atmosphere that encourages enthusiasm and user participation in RubiconMD's platform while creating a positive environment for sharing feedback and suggesting improvements
• Onboard end users to the platform, including raising awareness and excitement among clinicians and clinic staff and facilitating trainings
• Increase eConsult utilization using clinician engagement tactics, process improvement techniques, and knowledge of clinical workflows and provider challenges; advocate for and enable incorporation of eConsults into the clinical workflow.
• Identify opportunities for programmatic eConsult use cases and liaise with key internal and client stakeholders to design and implement targeted programs
• Aggregate client feedback and insights in order to inform future product roadmap and platform technology enhancements.
• Collaborate with other internal teams such as clinical operations, account management, business development, operations, analytics, legal, finance, and product to deliver upon client requests. Serve as the voice of the user by sharing insights and feedback and partnering to drive solutions with internal product and development teams
• Utilize RubiconMD's reporting suite to derive key insights about client utilization and develop action plans to increase utilization as needed
• 10% travel to client / clinic sites as needed

Desired skills, attributes and experience :

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is : $72,360.00 - $159,120.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

For more information, visit https : / / jobs.cvshealth.com / us / en / benefits

We anticipate the application window for this opening will close on : 12 / 31 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.