Part-Time Retail Sales AssociateNorthampton, Massachusetts, United States

Part-Time Guide

Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.

In A Nutshell

Guides take care of our patients and customers. They are the product and industry experts in our retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.

Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision pioneering a new paradigm of what well-being can be for all people, everywhere.

What You Will Be Doing

• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
• Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
• Maintain the cleanliness of the store on a daily basis.

NETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY

Experience and Skills You'll Bring

Required

NETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY

Class D Driver's License (Massachusetts) / Class E Driver's License (Florida)

Must present a current DMV printout with none of the following violations :

Preferred

Physical Requirements

NETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY

You Will Be Successful If You

What You Get

Parallel is united by our vision, mission, & values.

Our Vision why we exist is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission how we will do this is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.