Experiential Director, Market & Guest Communications (Soccer) (Contract)

Experiential Director, Market & Guest Communications (Soccer) (Contract)

Atlanta, GA; Beijing, China; Century City, CA; Charlotte, NC; New York, NY; Stamford, CT; United States of America

WHERE YOU'LL WORK

Our headquarters is in Stamford, CT, but the location of this position can be flexible with priority given to candidates open to hybrid work (3 days in office) in one of our office locations – Stamford, CT; New York, NY; Charlotte, NC; Atlanta, GA; Chicago, IL; Los Angeles, CA; and Miami, FL. We will also consider a remote-based working arrangement for qualified candidates with East Coast working hours as a prerequisite.

WHEN YOU'LL WORK

Contract Dates : January to August 31, 2026

Contract Type : W-2 Employment

THE WORK YOU'LL DO

We're seeking a dynamic and meticulous Market & Guest Communications Director to coordinate all communications that engage clients and their guests, manage expectations, and enhance the overall guest experience across one of our clients' FIFA World Cup hospitality programs. This role is the operational backbone of guest engagement, ensuring every touchpoint reflects excellence and precision. You'll oversee communications, service delivery, and guest journey planning for a high-profile client, working closely with our in-house Strategy Operations team and leveraging our customized GMS to manage package orders, communications, track preferences, and ensure seamless execution from invitation to post-event follow-up.

• Track market package orders & support post-event financial reconciliation
• Develop and execute tailored communication strategies for VIPs, clients, and guests across multiple channels (GMS, email, Guest App, SMS, WhatsApp & other platform messaging)
• Serve as the primary point of contact for markets and guest inquiries, preferences, and special requests
• Craft compelling messaging that reflects brand tone and event objectives across all guest communications
• Collaborate with Strategy Operations to ensure customized GMS fulfills all client requirements including guest lists, itineraries, RSVPs, seating, transportation, accommodation, and communications
• Ensure data accuracy and integrity across all touchpoints
• Implement & generate feedback system, real-time issue resolution protocols & post-event reporting
• Oversee workforce communications, providing clear guidelines for official accreditation submission, offering ongoing support and delivering detailed instructions for collection processes
• Contribute to cross-functional planning and execution of guest operational flows, keeping client informed with the latest operational updates
• Collaborate with all support workstreams as required, including ticketing, accounting, legal, finance, transportation and accommodation
• Collect and contribute content to support the creation of guest communication materials, aimed at informing clients and their guests of VIP hospitality program logistical details & key operational information (pre-departure information, Guest App, itineraries)
• Identify, organize, and elevate client & guest requests to other support departments as needed
• Monitor last-minute changes during event time and inform operational workstreams

THE BIGGER TEAM YOU'LL JOIN

Recognized as one of the "Best Places to Work in Sports," Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group.

We take pride in being Playmakers – finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.

We can put ourselves in the shoes of fans because we ARE fans – of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world!

COMPENSATION

This position pays an annualized rate of $100,000 and is not eligible for overtime.

EEO STATEMENT

Octagon is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com .

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