Customer Success Director (Gig Economy Vertical)

Customer Success Director

At First Advantage (Nasdaq : FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

As a Customer Success Director at First Advantage, you'll be responsible for the satisfaction, retention, and growth of key clients within the fast-moving Gig Economy space. You'll develop and nurture strong relationships while expanding our footprint through a consultative, tech-forward approach. This strategic role requires a deep understanding of customer needs, the ability to navigate complex operational and technical environments, and close collaboration with both internal and external stakeholders. Success in this role means becoming a trusted advisorensuring customers receive measurable value while driving the adoption of First Advantage solutions across their enterprise. While the role is 100% remote, individual must be located in the United States.

Responsibilities :

• Become an expert in the gig economy industry and utilize your subject matter expertise to focus on technology-driven solutions and risk mitigation for customers
• Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability
• Champion Trust & Safety by presenting secure, compliant, and scalable solutions for customers in the fast-moving gig economy
• Navigate complex issues, both technical and non-technical including API troubleshooting, data security, and compliance concerns
• Conduct regular business reviews using value-add propositions to mitigate client risk and enhance background screening programs and platform onboarding workflows
• Map client business requirements to First Advantage's technology capabilities, identifying gaps, omissions, and process optimizations
• Champion successful customer outcomes and innovate ways to improve our service delivery and deliver to trust & safety standards
• Develop strategic account plans to grow customer revenue and achieve world-class customer satisfaction, with a focus on scalable technology adoption

What You May Need to Be Successful :

Why First Advantage Is Your Next Big Career Move

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