Call Center Agent

Hotel Reservation / Call Center Agents

Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in Laughlin, Nevada but will be a formal work from home position. Work from home will be done upon satisfactory completion of on-site training. Responsibilities include :

• Answering all incoming calls in a friendly, energetic, and efficient manner.
• Providing guests with information concerning the hotel amenities and services.
• Obtaining the necessary information from the guest and utilizing Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations.
• Suggesting relevant upsells and converting calls into reservations.
• Being effective in following and achieving department sales goals.
• Knowing the options offered by the hotels and upselling those options.
• Willing to learn as options change.

Qualifications :

What we offer you :

Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.