Customer Service Representative

Job Description

Job Description

Purpose of the Position :

A Customer Service Representative, or CSR, will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Day to Day Responsibilities :

• Manage day to day customer communications.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Education & Experience :

Required Experience :

Desired Experience :

Soft Skills :

This position does not support immigration sponsorship.

All roles require English proficiency.

Internal Candidates :

Must meet attendance and time-in-service eligibility requirements.

EEO / AA Statement :

American Panel Solutions is an equal opportunity / affirmative action employer. We are committed to creating an inclusive environment and do not discriminate based on sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in any programs or activities.