About the Role :
We are seeking a highly motivated Operations Supervisor to oversee day-to-day paratransit services while working hand-in-hand with the General Manager to achieve operational excellence. This role ensures safe, reliable, and customer-focused service delivery for passengers with disabilities and mobility challenges. The ideal candidate is a strong leader with hands-on operational experience who can balance daily supervision with supporting the GM in strategic planning, compliance, and performance management.
Key Responsibilities :
Operations & Service Oversight :
- Supervise daily paratransit operations including dispatch, scheduling, route efficiency, and on-time performance.
- Partner with the GM to align daily operations with organizational goals and performance standards.
- Respond to service disruptions, incidents, and customer concerns, escalating issues to the GM when necessary.
Leadership & Staff Supervision :
Directly supervise and support drivers, dispatchers, and other operations staff.Collaborate with the GM on staffing plans, training programs, and employee development.Conduct performance evaluations, coaching, and corrective action in alignment with company policiesCustomer Service & Compliance :
Ensure compliance with ADA, DOT, and state / local paratransit service regulations.Investigate and resolve customer complaints, reporting trends and solutions to the GM.Promote a culture of safety, respect, and customer service excellence.Safety & Training :
Enforce company safety policies and standard operating procedures.Work with the GM to develop and implement safety and ADA sensitivity training.Conduct safety audits, ride-alongs, and regular staff meetings.Data, Reporting & Collaboration :
Track and analyze KPIs (on-time performance, trip denials, complaints, accidents).Provide regular operational reports to the GM with recommendations for improvements.Assist the GM with long-term service planning, cost management, and technology integration.Oversee daily Schedule, and efficient routing.Collaborate with the GM on technology enhancements to improve efficiency and reporting.Qualifications & Skills :
High school diploma or GED required; associate or bachelor’s degree preferred.3–5 years of progressive experience in paratransit, fixed-route transit, logistics, or fleet management.Previous supervisory experience required; experience working closely with senior leadership preferred.Strong knowledge of ADA paratransit requirements, transit safety standards, and compliance regulations.Proficiency with scheduling / dispatch systems and Microsoft Office (Excel, Word, Outlook).Excellent leadership, problem-solving, and communication skills.Valid Driver’s License.