Guest Services Representative, Fairfield by Marriott, Blaine, MNHotel Equities • Blaine, Minnesota, United States, 55449
No longer accepting applications
Guest Services Representative, Fairfield by Marriott, Blaine, MN
Hotel Equities • Blaine, Minnesota, United States, 55449
30+ days ago
Job type
- Part-time
Job descriptionAssist guests with luggage upon their arrival to and departure from the hotel Use the guests’ names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests’ with laundry / dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical / developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures : Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests’ room numbers. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues / complaints / requests / information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and / or holidays Salary $16-$16.50 per hour based on experience Team Driven and Values Based Culture Medical / Dental / Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities / Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee discount Flexible spending account Life insurance Parental leave
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable part-time Guest Services Representative for the Fairfield Inn & Suites Minneapolis North / Blaine in Blaine, MN.
Job Purpose :
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Promptly respond to and resolve guest complaints
- Answer telephone promptly and properly being polite, courteous, and friendly
- Be friendly, thorough, accurate and efficient in taking reservations
- Be friendly, thorough, accurate and efficient in performing Check-ins
- Be friendly, thorough, accurate and efficient in performing Check-outs
(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
Qualifications and Requirements :
High School diploma / Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following :
environmental systems.
listening and hearing ability and visual acuity.
Other :
Amazing Benefits At A Glance :
Compensation details : 16-16.5 Hourly Wage
PIf1b411d88355-30511-38690009
Create a job alert for this search
Guest Service Representative • Blaine, Minnesota, United States, 55449
Related jobs
Customer Service Representative.Northern One Hour Heating, Northern Ben Franklin Plumbing & Northern Mister Sparky is a locally owned and operated business servicing the Twin Cities metro area sinc...Show more
Join the Frito Lay team and help us deliver our delicious snacks to our customers.As a Route Sales Representative, you will be responsible for driving a truck to deliver products to various locatio...Show more
As a Manager, you'll lead operations and people with purpose-supporting AMC's Mission while bringing our Values to life.You'll drive results through coaching, communication, and ownership, and help...Show more
At Chevron Stations Inc (CSI) we sell gasoline and convenience products at our retail stations.We are looking for hard working people who value safety enjoy working as a team and have a positive wo...Show more
Buffalo Wild Wings is hiring servers, cooks, bartenders, and shift managers.Competitive wages with tips and flexible scheduling.
High-energy sports bar environment with meal benefits.Join a sports d...Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...Show more
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
Join the Walmart team and provide exceptional customer service while working in a dynamic, team-oriented environment.As a Customer Service Associate, you will help customers find the products they ...Show more
SonderMind is a leading mental health care platform revolutionizing therapy services.We are seeking compassionate and highly skilled licensed mental health therapists to join our expanding network....Show more
Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests.We prioritize small gestures that make a big difference.
That starts with our staff! We a...Show more
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.
This position will also assume shift ...Show more
Job Opportunity at Connexus Credit Union.Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit...Show more
Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...Show more
Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show more
Opportunities at Optum, in Strategic Partnership with Allina Health.As an Optum employee, you will provide support to the Allina Health account.
The work you do with our team will directly improve h...Show more
Shift Leaders are responsible for supervising employees and general operations of the store.The ideal candidate for this position would possess excellent customer service skills to respond to the n...Show more
At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations.
This leadership role is critical in executing on business req...Show more
Speech Language Pathologist for a travel job in Cambridge, Minnesota.Job Description & Requirements.CompHealth exists to make the locums process easier.
Not only will we search for jobs that fit you...Show more
Customer Service Representative In Office
One Hour Heating & Air Conditioning • Anoka, MN, US
Full-time
Last updated: 30+ days ago • Promoted
Route Sales Representative
Frito Lay • Cambridge, MN, USA
Full-time
Last updated: 22 days ago • Promoted
Manager
American Multi-Cinema, Inc. • Coon Rapids, MN, United States
Full-time
Last updated: 23 days ago • Promoted
Customer Service Representative
Chevron Stations • Oak Grove, Minnesota, USA
Full-time +1
Last updated: 27 days ago • Promoted
Buffalo Wild Wings Employment in Cambridge, MN
Buffalo Wild Wings • Cambridge, MN, USA
Full-time
Last updated: 22 days ago • Promoted
Customer Service Representative - 50k-60k / Year - Work From Home
Spade Recruiting USA • Cambridge, Minnesota
Remote
Full-time
Quick Apply
Last updated: 30+ days ago • Promoted
Sales Representative - Bonuses and Travel Incentives
Platinum Supplemental Insurance • Coon Rapids, Minnesota
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Associate
Walmart • Cambridge, MN, USA
Full-time
Last updated: 22 days ago • Promoted
Remote Mental Health Therapist
SonderMind • Braham, MN, USA
Remote
Full-time
Last updated: 30+ days ago • Promoted
Guest Services Representative - WEEKLY PAY & FULL-TIME!
InTown Suites • Minneapolis, MN, US
Full-time
Last updated: 15 days ago • Promoted
Retail Service Specialist
O'Reilly Automotive • Anoka, MN, US
Full-time
Last updated: 23 days ago • Promoted
Senior Member Services Representative
Minnesota Staffing • Minneapolis, MN, US
Full-time
Last updated: 6 days ago • Promoted
Customer Service Representative
Amazon • Cambridge, MN, USA
Full-time
Last updated: 22 days ago • Promoted
Customer Service Representative
Family Dollar • Cambridge, MN, USA
Full-time
Last updated: 22 days ago • Promoted
Patient Access Representative Associate
UnitedHealth Group • Cambridge, MN, US
Full-time +1
Last updated: 15 days ago • Promoted
Guest Services Leader
Pilot Company • Richfield, Minnesota, USA
Full-time
Last updated: 30+ days ago • Promoted
Guest Services Supervisor
Minnesota Jobs • Minneapolis, MN, US
Full-time +1
Last updated: 30+ days ago • Promoted
Travel Speech Language Pathologist - $2,700 per week
CompHealth Inc. • Cambridge, MN, United States
Permanent
Last updated: 28 days ago • Promoted