A company is looking for a Customer Service Coordinator to lead the daily operations of a contact center team.
Key Responsibilities
Provide leadership and support to Customer Service representatives
Coordinate service workloads and scheduling, ensuring proper coverage
Resolve escalated customer issues and interact with internal and external partners
Required Qualifications
Advanced computer literacy and proficiency in Microsoft Office applications
Experience in a fast-paced production or contact center environment
Knowledge of general medical billing, insurance, and compliance regulations
Demonstrated ability to resolve sensitive and complex escalations
Two years of experience in customer service, collections, or call center environment preferred
Customer Service Coordinator • Montgomery, Alabama, United States
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