Case Manager - Crisis Triage

Job Description

Job Description

Description :

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

We are seeking a full-time Crisis Triage Case Manager to provide care in our Emergency Services department.

Emergency Services is a 24 / 7 comprehensive program that assesses Lucas County adults, children, and adolescents who are experiencing a psychiatric or behavioral crisis. These positions are intended to meet with all individuals that present to the agency and triage their needs, risk and next steps.

Hours : Monday - Friday; 8 : 00 am - 4 : 00pm

Essential Duties and Responsibilities :

• In collaboration with the Mental Health Professional / Health Officer, gathers collateral data at the scene and over the phone to help resolve crisis within the community.
• Provides outreach service including crisis intervention.
• Works with patient’s primary psychiatrist / provider, case manager and / or counselor.
• Facilitates the care of clients in consultation with the Mental Health Professional / Health Officer, patient’s primary case manager, counselor or medical provider.
• Makes phone calls and coordinates services.
• Provides one-on-one assistance to clients and significant others or families, monitors behavior and mental status of clients, and documents appropriate services in client charts.
• May answer the Hotline, gather collateral information and provide information and referral to community services.
• Run the intake board and coordinate outreach runs between emergency services, outreach, CACSU, CSU and Helpline
• Works flexibly with other team members.
• Completes individualized service plans with each individual following up with Zepf Center
• Tracks data related to show rates and assists in linkage to all identified next service steps
• Input information received on client completed documentation (demographics, screening tools)
• Assist clients in completing and signing paperwork when needed
• Attends agency and unit meetings, completes reports (e.g. contact sheets, shift reports, crisis alerts, etc.), and performing all necessary chart and telephone documentation in EHR in a timely manner.
• Accurately document service provision and billing information to assure reimbursement.
• Ensures competence and annual certification in the following areas : CPR and First Aid, and Crisis Intervention.
• Ability to cross train in other crisis units, including CSU and Urgent Care.
• Performs other duties as assigned.

Position Competencies :

Organizational Competencies :

Requirements :

EOE / M / F / D / V / SO