Client Services Lead

Senior Client Success Manager

Serve as the senior relationship owner for enterprise accounts and strategic partner relationships, ensuring client satisfaction, retention, and growth.

Lead and mentor a team of Client Success Managers, setting priorities, providing coaching, and developing best practices.

Drive executive-level engagement with client leadership teams, aligning Rouse solutions with their strategic objectives.

Manage regular check-in calls to drive adoption, solve tactical issues, and identify product development / up-sell opportunities.

Translate client needs into actionable priorities across service delivery and account strategy.

Oversee delivery of complex client implementations, ensuring quality, timeliness, and scalability.

Develop frameworks and processes that allow Rouse to serve a growing portfolio efficiently.

Partner with Sales leadership to identify and pursue expansion opportunities across accounts.

Track and report on client health, adoption metrics, and business impact at the portfolio level.

Lead presentations, quarterly business reviews, and executive workshops with senior stakeholders.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.

Excellent communication and presentation skills (written and verbal).

Technical fluency (Excel, SQL, Salesforce); ability to translate complex data into business insights.

Proven success managing enterprise client relationships at the executive level.

Experience shaping account strategy and managing cross-functional initiatives.

Highly organized, analytical, and detail-oriented.